C
Capital Health (US)
Posted 75 days agoVerified live 1d ago
IT Field Analyst I
Brief overview
Remote
UndergradOr in progress
$24–$31/hrStated range
3 H-1B approvalsDept. of Labor
CompTIA A+ITIL FoundationMicrosoft Modern Desktop AdministratorDesktop hardware troubleshootingPrinter troubleshootingNetwork configurationTelecom systems supportWindows device maintenancemacOS device maintenanceVoIP phone setupSoftphone applicationsActive DirectoryUser access managementIT security policies
About the company
C
Capital Health (US)capitalhealth.org
Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.3H-1B approved
100%approval rate
1new H-1B hires
$109,491median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20241
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Workday Business Analyst
Job description
Summary
Capital Health is the region's leader in providing progressive, quality patient care. The IT Field Analyst I provides on-site technical support to all CH locations, resolving hardware, software, networking, telecom, and enterprise application issues in person.
Responsibilities
- Provides on-site technical support and troubleshooting for IT-related issues
- Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware
- Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues
- Supports audio-visual and media equipment setup for meetings and events
- Assists with IT asset deployment, workstation setups, and hardware relocations
- Responds to urgent IT service requests in hospital and office settings
Skills
- Associate degree in Information Technology, Computer Science, or a related field preferred
- One years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus
- CompTIA A+ (must be obtained within 6 months of hire)
- Drivers License
- Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems
- Ability to install, troubleshoot, and maintain Windows and macOS devices
- Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications
- Familiarity with Active Directory, user access management, and IT security policies
- Strong problem-solving and hands-on troubleshooting abilities
- Excellent customer service skills when working with users in person
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Network+
Qualifications
Must Haves
- Associate degree in Information Technology, Computer Science, or a related field preferred
- One years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus
- CompTIA A+ (must be obtained within 6 months of hire)
- Drivers License
- Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems
- Ability to install, troubleshoot, and maintain Windows and macOS devices
- Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications
- Familiarity with Active Directory, user access management, and IT security policies
- Strong problem-solving and hands-on troubleshooting abilities
- Excellent customer service skills when working with users in person
Nice to Haves
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Network+
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA)
- Healthcare FSA
- Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance
- Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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