Advisor, Facility and Security Technology

Summary

Cardinal Health's Facility and Security Technology function provides technical solutions for facility and security risk management, including security systems, smart buildings, and cyber-hardening of devices. The Advisor will support Global Security and Corporate Real Estate by programming, servicing, designing, rolling out, and training teams on facility and security technology systems that protect company assets, people, products, property, and information.

Responsibilities

• Acts as the in-house facility and security systems technical programming expert
• Acts as the main point of contact for new system programming and provides master level systems knowledge
• Programming knowledge for access control, video surveillance, smart building and visitor management systems
• Provides programming support for AI related projects
• Provides programming services to the field for system onboarding
• Works in coordination with the other departments
• Works in coordination with Manager, Security Technology, to review proposals and how they would impact the facility and security systems strategy
• Maintains log of system licenses and passwords
• Maintains web service SSL certificates for application servers
• Acts as the in-house service technical expert
• Act as the main point of contact for all facility and security technology service related issues throughout the Enterprise
• Receive calls from all facilities globally regarding service issues
• Create solutions for remedying service issues permanently in lieu of band-aiding issues
• Determine what type of system is on-site and engage appropriate vendor
• Maintains a thorough understanding of the service expectations for each business unit
• Monitors service calls and service call progress through web service portal
• Provide updates to the field locations on the status of their service call
• Follow up with vendors to make sure service calls and issues are resolved within the set expectations for resolution
• Review service invoices to make sure they are in compliance with established MSA pricing
• Maintain service log and service updates in the ServiceNow website
• Provide system audits Identify locations with repeat service issues and report them to Manager, Security Technology
• Provide weekly service audit reports to regional Security Technology Managers
• Provides expert guidance regarding the roll-out of facility and security technology software
• Designs regional server architecture
• Designs communication server architecture
• Coordinates with IT regarding standard IT infrastructure
• Provides compliance with IT Network and Cyber Security, Quality and Regulatory, IT & Legal Risk, Environmental Health & Safety and Operations standards
• Understand and provides expert guidance on systems integration including, but not limited to access control hardware, video surveillance hardware, intrusion detection hardware, building management systems, building automation systems and other 3rd party software applications
• Field training support as needed

Skills

• Strong background and understanding of IT including servers, databases, networking, and their relation to facility and security technology software such as Lenel's OnGuard and JLL's IntelliCommand
• Must have a proven track record in successfully providing programming and service support
• Firm understanding of the balance between business and security
• Broad security knowledge in manufacturing and distribution (supply chain)
• Ability to resolve problems and develop process improvements
• High ethical standards
• Excellent planning and organizational skills
• Able to leverage best practices to address complex processes and issues
• Committed to customer focus and operational excellence
• Excellent verbal and written communication skills
• Strong team-building skills
• Strong computer skills, specifically MS Office 365 programs
• Willing and able to travel up to 10%
• Bachelor's degree in related field, or equivalent work experience, preferred
• 4+ years experience in related field, preferred
• Knowledge and experience in Lenel and Milestone preferred

Qualifications

Must Haves

• Strong background and understanding of IT including servers, databases, networking, and their relation to facility and security technology software such as Lenel's OnGuard and JLL's IntelliCommand
• Must have a proven track record in successfully providing programming and service support
• Firm understanding of the balance between business and security
• Broad security knowledge in manufacturing and distribution (supply chain)
• Ability to resolve problems and develop process improvements
• High ethical standards
• Excellent planning and organizational skills
• Able to leverage best practices to address complex processes and issues
• Committed to customer focus and operational excellence
• Excellent verbal and written communication skills
• Strong team-building skills
• Strong computer skills, specifically MS Office 365 programs
• Willing and able to travel up to 10%

Nice to Haves

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4+ years experience in related field, preferred
• Knowledge and experience in Lenel and Milestone preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs