Supervisor, Crew Travel

Summary

Cargojet is a Canadian air cargo airline providing time-sensitive overnight air cargo services across North America. The Supervisor, Crew Travel oversees the Crew Travel team and coordinates corporate travel arrangements, including airline, hotel, car rental, and ground transportation bookings, while managing travel policies, vendors, costs, and reconciliations.

Responsibilities

• Supervise the day-to-day activities of the Crew Travel team, including workload distribution, training, guidance, and operational support
• Ensure company travel policies, procedures, booking standards, and applicable requirements are consistently followed
• Oversee and coordinate airline, hotel, car rental, and ground transportation arrangements for crew and other company personnel
• Act as the first point of escalation for complex bookings, travel disruptions, vendor issues, and other Crew Travel concerns
• Manage hotel and ground transportation requirements, including vendor communication, performance, sourcing, and rate negotiations
• Monitor travel costs, non-refundable tickets and unused credits, identifying opportunities to reduce travel expenses
• Oversee invoice, corporate credit card, hotel, and ground transportation reconciliations and maintain accurate supporting records
• Manage the MYID travel program and perform other Crew Travel duties as required

Skills

• 1-2 years' experience as a travel consultant or experience in airline travel services
• College diploma in Travel and Tourism and or relative experience
• Strong proficiency across the Microsoft 365 suite of applications
• Full understanding of airline rules and fares
• Excellent communication skills both verbal and written
• Must be willing to work evenings and extended hours, if required
• Proven ability to multi-task, prioritize and perform well under multiple deadlines
• Strong interpersonal skills with a collaborative approach to teamwork

Qualifications

Must Haves

• 1-2 years' experience as a travel consultant or experience in airline travel services
• College diploma in Travel and Tourism and or relative experience
• Strong proficiency across the Microsoft 365 suite of applications
• Full understanding of airline rules and fares
• Excellent communication skills both verbal and written
• Must be willing to work evenings and extended hours, if required
• Proven ability to multi-task, prioritize and perform well under multiple deadlines
• Strong interpersonal skills with a collaborative approach to teamwork