FCM - Travel Program Administrator - Remote, USA

Summary

Flight Centre Travel Group’s FCM provides corporate travel management services for medium and large businesses. FCM is seeking a Travel Program Administrator to support a corporate travel client through traveler support, supplier engagement, reporting, stakeholder coordination, and travel program administration.

Responsibilities

• Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries
• Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings
• Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately
• Track and maintain issue logs for supplier, TMC, and travel program-related concerns
• Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings
• Support strategic sourcing initiatives, including RFPs and supplier performance management activities
• Collect, analyze, and summarize supplier performance reporting for travel-related vendors
• Coordinate and participate in supplier quarterly business reviews
• Understand and support traveler safety and duty of care programs
• Direct travelers and stakeholders to appropriate risk management resources
• Contribute to internal communication initiatives across travel platforms and communication channels
• Track key performance indicators and support ongoing program success measurement
• Prepare and distribute KPI and traveler feedback reports for travel program leadership
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

• 3+ years of corporate travel management or account management experience
• Proven experience navigating large organizations and complex stakeholder environments
• Experience with TMC (Travel Management Company) and/or travel and expense reporting
• Intermediate Microsoft Office proficiency with advanced Excel skills
• Excellent written, verbal, and interpersonal communication skills
• Strong project management and organizational capabilities
• Analytical mindset with strong attention to detail and ability to manage competing priorities
• Ability to thrive in a dynamic, fast-paced environment
• High level of professionalism and confidentiality

Qualifications

Must Haves

• 3+ years of corporate travel management or account management experience
• Proven experience navigating large organizations and complex stakeholder environments
• Experience with TMC (Travel Management Company) and/or travel and expense reporting
• Intermediate Microsoft Office proficiency with advanced Excel skills
• Excellent written, verbal, and interpersonal communication skills
• Strong project management and organizational capabilities
• Analytical mindset with strong attention to detail and ability to manage competing priorities
• Ability to thrive in a dynamic, fast-paced environment
• High level of professionalism and confidentiality

Benefits

• Fun-focused workplace culture
• Reward and recognition through regular Buzz Nights and the annual Global Gathering
• Diversity Day paid leave to observe a holiday or cultural celebration of your choice
• Employee Resource Groups, including Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, and Environmental Justice groups
• DEI education initiatives and equitable practices, including regular equity assessments and inclusive recruitment protocols
• Genuine opportunities for career growth and development
• Professional and personal development support
• Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising
• 1 paid Volunteer Day per calendar year
• Office Environmental Program and LEED® Gold-certified office spaces
• Paid Time Off: up to 15 vacation days, prorated upon hire and increasing to 20 days after 2 years of employment
• 5 sick days
• 3 personal days
• 1 Diversity Day
• 1 Volunteer Day
• 9 recognized holidays annually
• Travel perks and discounts
• Health and wellness programs
• Employee financial wellness services
• National and international award nights and conferences
• Medical, dental, and vision benefits
• Gender-affirming care
• Fertility care
• Hospital indemnity insurance
• AD&D insurance
• Critical illness insurance
• Long-term and short-term disability insurance
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) program with partial match
• Tuition Reimbursement Program
• Employee Share Plan, with the ability to purchase company stock on the Australian Stock Exchange with a partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Recognized holidays are paid time off or, if required to work due to job requirements, paid at a holiday pay rate, varying depending on state