Catholic Relief Services
Posted 4 days agoVerified live 12h ago
Data Operations Analyst I - (US Only)
Brief overview
Remote
UndergradOr in progress
1+ yrsMinimum
G-REM CRMServiceNowData Quality Management
About the company
Catholic Relief Servicescrs.org
Catholic Relief Services is the international humanitarian agency of the Catholic community in the United States.
Job description
Summary
Catholic Relief Services is seeking a Data Operations Analyst I to support fundraising and business systems. The role performs recurring operational processes, data maintenance, quality improvement, user support, documentation, and continuous improvement activities for G-REM CRM and related systems.
Responsibilities
- Serve as the primary resource for recurring operational activities and routine data maintenance processes
- Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays
- Conduct scheduled duplicate review and remediation activities
- Execute approved bulk uploads, imports, and data maintenance tasks
- Process constituent and organizational record merges according to established procedures
- Complete recurring operational activities within defined service levels
- Maintain operational logs and documentation
- Escalate exceptions, risks, and unresolved issues as appropriate
- Perform routine data cleanup and remediation activities
- Review duplicate queues and resolve records using established business rules
- Identify recurring data quality issues and recommend corrective actions
- Assist with data validation and reconciliation activities
- Support proactive data quality initiatives and cleanup projects
- Partner with team Advisor roles to improve data management practices
- Monitor and report on recurring sources of data inaccuracies
- Test and build automated method for data quality and duplicate resolution utilizing programming and AI
- Respond to routine ServiceNow requests and user questions
- Assist users with system navigation, reporting, and standard processes
- Resolve common support issues using documented procedures
- Create and maintain user guides, job aids, FAQs, and knowledge articles
- Analyze recurring support requests and document solutions
- Recommend opportunities for self-service resources and process improvements
- Support communication and adoption of system changes and enhancements
- Identify opportunities to streamline support processes
- Assist with testing and validation of system enhancements
- Participate in documentation and process improvement efforts
- Support special projects related to data quality, user support, and system adoption
- Share feedback from users to help improve systems and processes
Skills
- Required Languages: English
Qualifications
Must Haves
- Required Languages: English
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