Operations Research Analyst

Summary

iCatalyst, Inc. is a technology company specializing in artificial intelligence, natural language processing, machine learning, robotic process automation, and digital transformation solutions for federal and commercial clients. The Operations Research Analyst will support a federal program by developing dashboards and reports, translating business requirements into KPIs, analyzing complex data, and delivering actionable insights. The role also involves data visualization, performance measurement, stakeholder collaboration, and adherence to security and quality standards.

Responsibilities

• Design, develop, and maintain performance dashboards and program reports
• Translate business requirements into meaningful key performance indicators (KPIs) and performance metrics
• Analyze data to identify trends, patterns, and actionable insights
• Develop clear and interactive data visualizations using tools such as Microsoft Power BI
• Support strategic planning, performance measurement, and decision-making initiatives
• Ensure data accuracy, consistency, and integrity across reports and dashboards
• Collaborate with business stakeholders to identify reporting requirements and improve analytical capabilities
• Provide support and expertise in assigned domain
• Collaborating with cross-functional teams to deliver solutions
• Ensure adherence to security, compliance, and quality standards
• Support continuous improvement and innovation initiatives
• Special projects as needed

Skills

• Proficiency in data analysis, business intelligence, and performance measurement methodologies
• Experience developing interactive dashboards and reports using Microsoft Power BI or similar business intelligence tools
• Strong analytical, quantitative, and critical thinking skills with the ability to interpret complex datasets and provide actionable insights
• Knowledge of key performance indicator (KPI) development, performance metrics, and organizational performance management
• Experience with data visualization best practices and presenting analytical findings to technical and non-technical audiences
• Proficiency in Microsoft Excel and other data analysis tools, with experience working with large and complex datasets
• Knowledge of SQL, data modeling, and data integration techniques
• Strong attention to detail with the ability to ensure data accuracy, consistency, and integrity
• Excellent verbal and written communication skills with the ability to collaborate effectively with business stakeholders and leadership
• Ability to manage multiple priorities while meeting project deadlines in a fast-paced environment
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Minimum of four (4) years of relevant experience in data analysis, performance management, business intelligence, dashboard development, or related analytical disciplines
• Minimum of three (3) years of experience supporting U.S. federal government agencies
• Microsoft Certified: Data Analyst Associate (PL-300) certification required
• Experience developing and maintaining executive-level dashboards, reports, and performance metrics
• Experience translating business requirements into meaningful KPIs and analytical reporting solutions
• Experience analyzing data to identify trends, risks, opportunities, and actionable recommendations
• Experience creating data visualizations using Microsoft Power BI or comparable business intelligence platforms
• Experience supporting strategic planning, organizational performance management, and data-driven decision-making initiatives
• Experience validating data quality and maintaining data governance standards to ensure reporting accuracy
• Experience collaborating with cross-functional stakeholders to define reporting requirements and improve analytical capabilities
• Proven ability to work in fast-paced, client-focused environments
• Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or
• Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or
• A relevant technical certification (e.g., Microsoft Certified: Data Analyst Associate) with a minimum of eight (8) years of relevant experience may be substituted for a formal degree
• U.S. Citizenship required
• Ability to successfully pass a federal background check
• Employment is subject to verification of eligibility to work in the United States
• Experience supporting federal programs preferred

Qualifications

Must Haves

• Proficiency in data analysis, business intelligence, and performance measurement methodologies
• Experience developing interactive dashboards and reports using Microsoft Power BI or similar business intelligence tools
• Strong analytical, quantitative, and critical thinking skills with the ability to interpret complex datasets and provide actionable insights
• Knowledge of key performance indicator (KPI) development, performance metrics, and organizational performance management
• Experience with data visualization best practices and presenting analytical findings to technical and non-technical audiences
• Proficiency in Microsoft Excel and other data analysis tools, with experience working with large and complex datasets
• Knowledge of SQL, data modeling, and data integration techniques
• Strong attention to detail with the ability to ensure data accuracy, consistency, and integrity
• Excellent verbal and written communication skills with the ability to collaborate effectively with business stakeholders and leadership
• Ability to manage multiple priorities while meeting project deadlines in a fast-paced environment
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Minimum of four (4) years of relevant experience in data analysis, performance management, business intelligence, dashboard development, or related analytical disciplines
• Minimum of three (3) years of experience supporting U.S. federal government agencies
• Microsoft Certified: Data Analyst Associate (PL-300) certification required
• Experience developing and maintaining executive-level dashboards, reports, and performance metrics
• Experience translating business requirements into meaningful KPIs and analytical reporting solutions
• Experience analyzing data to identify trends, risks, opportunities, and actionable recommendations
• Experience creating data visualizations using Microsoft Power BI or comparable business intelligence platforms
• Experience supporting strategic planning, organizational performance management, and data-driven decision-making initiatives
• Experience validating data quality and maintaining data governance standards to ensure reporting accuracy
• Experience collaborating with cross-functional stakeholders to define reporting requirements and improve analytical capabilities
• Proven ability to work in fast-paced, client-focused environments
• Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or
• Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or
• A relevant technical certification (e.g., Microsoft Certified: Data Analyst Associate) with a minimum of eight (8) years of relevant experience may be substituted for a formal degree
• U.S. Citizenship required
• Ability to successfully pass a federal background check
• Employment is subject to verification of eligibility to work in the United States

Nice to Haves

• Experience supporting federal programs preferred

Benefits

• Award-winning culture of innovation and a friendly workplace
• Work on cutting-edge AI and digital transformation projects
• Be part of a mission-driven team
• Grow your career in a stable, certified, high-performing organization
• Medical plan options, some with Health Savings Accounts
• Dental plan option
• Vision plan
• 401(k) plan with the ability to contribute both pre- and post-tax dollars up to IRS annual limits and receive a company match
• Paid vacation leave
• Paid sick leave
• 11 paid Federal holidays
• Paid military leave
• Paid bereavement leave
• Paid jury duty leave
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Phone and internet reimbursement for eligible employees
• Transportation support, including Uber rides to and from HQ to select locations
• Training and education assistance, subject to eligibility
• Annual wellness benefit
• Social and community giveback
• Hybrid/remote work arrangement in Washington, DC, with schedules and arrangements subject to client and program needs