Customer Program Management Analyst

Summary

Celestica is a technology leader dedicated to driving customer success and market advancements. The Customer Program Management Analyst will act as an interface between customers and internal teams, ensuring on-time delivery of products and resolving any issues that arise.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team
• Receives, reviews and monitors status of customer orders
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s)
• Communicates customer requirements and issues in production meetings
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer
• Maintains issues, complaints and corrective action requests for reporting purposes
• Enters data into database ensuring root cause is reached and issue is closed
• Troubleshoots return issues
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports
• Analyzes issues and problems to determine trends
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests
• Assists more experienced team members in the preparation of new product, qualification and service quotes
• Tracks project and billing and communicates status to team and customer

Skills

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics
• Knowledge of the business issues associated with manufacturing
• Knowledge of customer contracts and terms
• Excellent customer contact, negotiation and problem resolution skills
• Good presentation, database management and computer skills
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Qualifications

Must Haves

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics
• Knowledge of the business issues associated with manufacturing
• Knowledge of customer contracts and terms
• Excellent customer contact, negotiation and problem resolution skills
• Good presentation, database management and computer skills
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Benefits

• A comprehensive benefits package is offered in addition to this range.