Cresta
Posted 12 days agoVerified live 1d ago
Customer Engineer
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
11 H-1B approvalsDept. of Labor
3 green cardsCertified filings
GoPythonJavaScriptAWSGitContact Center TechnologiesCustomer Experience TechnologiesAPIs and SDKsExternal Stakeholder Relationship Management
About the company
Crestacresta.com
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.11H-1B approved
100%approval rate
4new H-1B hires
3PERM certified
$195,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20232
20244
20255
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20242
20253
20262
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
20252
Top sponsored roles
Forward Deployed EngineerSenior Product Marketing ManagerCustomer EngineerAI Agent Program DirectorProduct Manager - AI Agent
Sponsored employees from
China
Job description
Summary
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Customer Engineer will deliver AI solutions to enterprise contact centers by designing and deploying integrations, building applications with Cresta SDKs and APIs, troubleshooting products, and partnering with Customer Success and engineering teams to resolve technical issues.
Responsibilities
- Execute on integration design and project plan created by IMs, SAs and other stakeholders
- Design, build and deploy applications using Cresta SDKs, libraries and APIs
- These applications will be integrated with contact center chat or phone platforms
- Participate in testing, troubleshooting and maintenance of Cresta products
- Hands on experience in Go, Python and Javascript
- Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes
Skills
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Think big, deliver simple
- Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable
Qualifications
Must Haves
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Think big, deliver simple
- Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems
Nice to Haves
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
- Variable compensation
- Equity