Level 1 Junior Systems Administrator

Summary

CETech is a local IT Managed Service Provider seeking a Level 1 Junior Systems Administrator to join their team. The role involves providing technical support to clients, troubleshooting issues, and collaborating with the IT team to maintain client systems effectively.

Responsibilities

• Providing technical support to clients as the first line of defense
• Troubleshooting software glitches and resolving network connectivity issues
• Assisting with hardware/software installations
• Diagnosing and resolving technical issues promptly, whether in person, over the phone, or electronically
• Collaborating closely with the IT team to maintain clients' systems up-to-date and running smoothly

Skills

• Minimum of 2 years of experience supporting Windows in a commercial environment
• Basic knowledge of operating systems (Windows, macOS) and common productivity software
• Intermediate Level: Windows desktop OS skills
• Intermediate Level: Apple MacOS skills
• Beginner-Intermediate Level: Windows Server
• Beginner-Intermediate Level: Network, UTM, Firewalls, Inter-intranet
• Intermediate Level: MSO365 and Google apps
• Strong understanding of information technology principles and network systems
• Proficiency in diagnosing and resolving basic hardware and software issues
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Customer-focused mindset with a dedication to providing exceptional service
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with help desk ticketing systems and remote support tools
• Must have good troubleshooting skills, ability to self manage and find solutions
• Must have or pass CompTIA A+ exam within 6 months

Qualifications

Must Haves

• Minimum of 2 years of experience supporting Windows in a commercial environment
• Basic knowledge of operating systems (Windows, macOS) and common productivity software
• Intermediate Level: Windows desktop OS skills
• Intermediate Level: Apple MacOS skills
• Beginner-Intermediate Level: Windows Server
• Beginner-Intermediate Level: Network, UTM, Firewalls, Inter-intranet
• Intermediate Level: MSO365 and Google apps
• Strong understanding of information technology principles and network systems
• Proficiency in diagnosing and resolving basic hardware and software issues
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Customer-focused mindset with a dedication to providing exceptional service
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with help desk ticketing systems and remote support tools
• Must have good troubleshooting skills, ability to self manage and find solutions
• Must have or pass CompTIA A+ exam within 6 months

Benefits

• Opportunity for bonuses
• Health and dental insurance
• Life insurance
• Vacation
• Holiday pay
• 401k with company match