Mortgage Loan Assistant

Summary

Chickasaw Community Bank is seeking a Mortgage Loan Assistant to support its mortgage sales team and loan application process. The role assists with administrative, processing, prequalification, documentation, customer communication, pipeline monitoring, and compliance activities throughout the mortgage loan lifecycle.

Responsibilities

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
• Represent CCB with a high level of integrity and professionalism
• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
• Knowledge of applicable bank software, programs, and procedures
• Demonstrate a willingness to adapt to changing business needs and deadlines
• Possess a work ethic that includes neatness and punctuality
• Exhibit a professional, business-like appearance, and demeanor
• Answer all voicemails and emails within 24 hours of receipt
• Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
• Complete and attend all required CCB training
• Maintain satisfactory attendance
• Review new files within 48 hours
• Close all loans on or before expected closing date
• Keep accurate and updated notes on every loan file in our Loan Origination System
• Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to build a better life for our clients
• Act as liaison between Mortgage Loan Officer and Mortgage Processor
• Act as the liaison with group of established realtors (20-30) to allow Mortgage Loan Officer to concentrate on generating new business
• Review complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to Processing
• Monitor pipeline, including updating Mortgage Loan Officer on pipeline status and updating borrowers and builders on status of loan
• Watch for and prevent pipeline fallout
• Coordinate marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade shows
• Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary
• Effective file maintenance to resolve exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy
• Perform other duties as assigned

Skills

• Mortgage consultant or similar experience or education is required
• Strong computer skills, time management, communication, and multitasking
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Superior customer service skills
• Ability to multi-task and remain professional in a challenging environment with constant deadlines
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
• Ability to work independently and as part of a team
• Ability to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skills
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
• Ability to work accurately with close attention to detail
• Ability to maintain confidentiality of sensitive information
• Ability to study and apply new information
• Advanced knowledge of the mortgage department's Loan Operating System (LOS)
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills
• Must be self-motivated, assertive, and perform well in a team environment
• Must be organized and maintain a positive demeanor in all situations
• High School Diploma or equivalent required
• Associates or Bachelor's Degree preferred
• Minimum of 2 years of mortgage processing or lending experience preferred

Qualifications

Must Haves

• Mortgage consultant or similar experience or education is required
• strong computer skills, time management, communication, and multitasking
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Superior customer service skills
• Ability to multi-task and remain professional in a challenging environment with constant deadlines
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
• Ability to work independently and as part of a team
• Ability to take initiative and prioritize tasks; excellent time-management, organizational, problem-prevention and problem-solving skills
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
• Ability to work accurately with close attention to detail
• Ability to maintain confidentiality of sensitive information
• Ability to study and apply new information
• Advanced knowledge of the mortgage department's Loan Operating System (LOS)
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills
• Must be self-motivated, assertive, and perform well in a team environment
• Must be organized and maintain a positive demeanor in all situations
• High School Diploma or equivalent required

Nice to Haves

• Associates or Bachelor's Degree preferred
• Minimum of 2 years of mortgage processing or lending experience preferred

Benefits

• This position is eligible for remote work for candidates residing in Texas or Oklahoma. Employees who reside within 60 miles of our corporate office or any bank branch will be expected to work on-site at a designated office location.