Loan Assistant II

Summary

SouthState Bank is a financial institution committed to helping customers through personal relationships and forward-thinking solutions. The Loan Assistant II directs the timely processing and fulfillment of commercial loans, manages loan documentation and closings, supports lenders and clients, and assists with resolving loan issues while ensuring compliance and accuracy.

Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, the uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines
• Prioritize tasks effectively to meet processing goals and customer expectations
• Provide back-up support to other Loan Assistants to cover PTO requests, and absences
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification
• Input data into loan processing systems accurately and efficiently
• Order title searches, UCC searches, appraisals and flood certifications as needed
• Coordinate closings with lenders, attorneys, insurance agents and clients
• Initiate the disbursement of closing funds and issues loan proceeds via checks and/or wires
• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation, as necessary. Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings
• Maintain clear and effective communication with an increased number of lenders (up to 2-3), and other stakeholders throughout the loan process
• Provide exceptional client service through offering assistance and responding to questions and requests for information
• Notify clients of any issues or discrepancies that may arise and assist in resolving them
• Advocate our culture by providing prompt, efficient, and exceptional customer service
• Build internal and external relationships with customers
• Demonstrate a commitment to the Company’s core values
• Strong work ethic, results driven, committed to meeting deadlines and achieving company and department goals
• Participate with community organizations and in community projects
• Actively participate in learning and development for continued personal and professional development
• Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met
• Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets

Skills

• This position requires a solid understanding of loan products and procedures, making it ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry
• Excellent time management, organizational skills, and attention to detail required
• Excellent communication, and interpersonal skills
• Excellent computer skills required, especially Microsoft Office
• Ability to prioritize tasks, think and work independently
• Ability to exercise good judgment to analyze and problem solve situations that arise
• Ability to exercise personal and professional responsibility and work with limited direction
• A high school diploma or equivalent is required
• 3-4 years of experience in commercial lending documentation
• 3-4 years of Loan Assistant I or comparable experience
• Must be able to effectively access and interpret information on computer screens, documents, and reports
• This position requires a large amount of time in front of a computer
• Travel may be required to meet with lender and/or client meetings as needed
• In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc
• Bachelor's degree or additional course work in banking, finance or lending is an asset
• Cable or fiber connections are preferred

Qualifications

Must Haves

• This position requires a solid understanding of loan products and procedures, making it ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry
• Excellent time management, organizational skills, and attention to detail required
• Excellent communication, and interpersonal skills
• Excellent computer skills required, especially Microsoft Office
• Ability to prioritize tasks, think and work independently
• Ability to exercise good judgment to analyze and problem solve situations that arise
• Ability to exercise personal and professional responsibility and work with limited direction
• A high school diploma or equivalent is required
• 3-4 years of experience in commercial lending documentation
• 3-4 years of Loan Assistant I or comparable experience
• Must be able to effectively access and interpret information on computer screens, documents, and reports
• This position requires a large amount of time in front of a computer
• Travel may be required to meet with lender and/or client meetings as needed
• In addition, travel may be required to attend all hands meetings, career development, site visits, acquisition/merger support, etc

Nice to Haves

• Bachelor's degree or additional course work in banking, finance or lending is an asset
• Cable or fiber connections are preferred

Benefits

• Actively participate in learning and development for continued personal and professional development.