Client Advocate/Paralegal

Summary

Chisholm Chisholm & Kilpatrick is a public-interest law firm focused on assisting disabled military veterans, their families, and individuals denied life, health, and disability benefits. The Client Advocate/Paralegal serves as the primary contact for veteran clients, manages communications, provides case updates, prepares forms and correspondence, and maintains accurate case records.

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Skills

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position
• This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30 pm ET, 8:30 – 5:00 pm EST, or 9:00 – 5:30 EST with a 30-minute lunch period
• Employees are expected to maintain the set working hours and dedicate their full attention to the role during this time
• Remote work requires a professional, distraction-free environment to ensure productivity and accuracy
• Employees must have reliable access to their own internet connection (30 Mbps upload speeds, minimum) and internet router to work remotely
• Bachelor's degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Bilingual in Spanish is a plus

Qualifications

Must Haves

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position
• This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30 pm ET, 8:30 – 5:00 pm EST, or 9:00 – 5:30 EST with a 30-minute lunch period
• Employees are expected to maintain the set working hours and dedicate their full attention to the role during this time
• Remote work requires a professional, distraction-free environment to ensure productivity and accuracy
• Employees must have reliable access to their own internet connection (30 Mbps upload speeds, minimum) and internet router to work remotely

Nice to Haves

• Bachelor's degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Bilingual in Spanish is a plus

Benefits

• Options for medical, dental, and vision insurance, including employer-paid medical insurance for the employee, and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time)
• 12 paid company holidays in 2026
• 401k matching
• Paid Parental Leave
• Remote work option for employees in CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, and VA