Remote Support Engineer EST

Summary

Chuco is a tight-knit boutique technology services firm with a nationwide employee base, seeking an Associate Engineer. This role involves managing client communications, providing guidance, and demonstrating strong customer service skills while following prescribed procedures.

Responsibilities

• Manage client communications and provide guidance during critical situations
• Follow prescribed procedures while eager to learn
• Demonstrate strong customer service skills and maintain professionalism under pressure

Skills

• Typically entry level with less than three years of work experience or new college graduate
• Good communicator
• Ability to manage well when the client is in a pickle and really needs guidance, including escalation
• Prompt and understands the importance of communicating to clients
• Eager to learn while following prescribed procedures
• Appreciation for human factors and client service
• Strong customer service skills and a friendly, personable demeanor
• Resourceful, disciplined self-starter with strong analytical and troubleshooting abilities
• Takes pride in doing a great job
• Thorough and detail oriented
• Maintains professionalism under pressure and can multitask without losing sight of key objectives
• Strong research skills, welcomes the hunt for answers
• 2-4 years work experience in a technical support capacity with a focus on customer service responsibilities
• Knowledge and experience in troubleshooting technology; familiar with enterprise security or operations experience a plus
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Terminal Services
• Experience with multi user technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies

Qualifications

Must Haves

• Typically entry level with less than three years of work experience or new college graduate
• Good communicator
• Ability to manage well when the client is in a pickle and really needs guidance, including escalation
• Prompt and understands the importance of communicating to clients
• Eager to learn while following prescribed procedures
• Appreciation for human factors and client service
• Strong customer service skills and a friendly, personable demeanor
• Resourceful, disciplined self-starter with strong analytical and troubleshooting abilities
• Takes pride in doing a great job
• Thorough and detail oriented
• Maintains professionalism under pressure and can multitask without losing sight of key objectives
• Strong research skills, welcomes the hunt for answers
• 2-4 years work experience in a technical support capacity with a focus on customer service responsibilities
• Knowledge and experience in troubleshooting technology; familiar with enterprise security or operations experience a plus
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Terminal Services
• Experience with multi user technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies