Controls Engineer Tech Support - Remote (Night Shift)

Summary

Dematic Corp. is seeking a Controls Engineer Technical Support professional to join its Technical Support group. The role supports customers remotely by troubleshooting integrated hardware and software systems, material specifications, schematics, and PLC logic, while recommending efficiency and cost improvements. The position requires night-shift work and travel to customer locations.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness
• Offer outstanding troubleshooting expertise to Dematic's customers
• Travel between 20-30% to different customer locations, which may include weekends and overtime

Skills

• The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue
• Travel between 20-30% to different customer locations, which may include weekends and overtime
• Bachelor's Degree in a related field or equivalent experience
• 1+ year's experience in a related field providing Customer Service Support
• Experience with Allen Bradley and Schneider PLC controls platforms
• Expertise in controls hardware troubleshooting
• Proficiency in electrical troubleshooting
• Strong Customer Service mentality
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively within a team environment

Qualifications

Must Haves

• The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue
• Travel between 20-30% to different customer locations, which may include weekends and overtime
• Bachelor's Degree in a related field or equivalent experience
• 1+ year's experience in a related field providing Customer Service Support
• Experience with Allen Bradley and Schneider PLC controls platforms
• Expertise in controls hardware troubleshooting
• Proficiency in electrical troubleshooting
• Strong Customer Service mentality
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively within a team environment

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities