Services Project Manager

Summary

Ciena is a technology company building high-speed connectivity infrastructure for the AI era. The Services Project Manager will lead customer-facing service delivery projects across the full project lifecycle, coordinating cross-functional teams, managing risks and resources, and aligning customer, operational, and financial outcomes.

Responsibilities

• Lead customer-facing service delivery projects across the full project lifecycle
• Coordinate project scope, schedules, milestones, resources, and execution activities
• Implement communication plans and provide project status updates, risk visibility, and resolution tracking
• Conduct risk assessments and execute mitigation plans throughout project delivery
• Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes
• Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments
• Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives

Skills

• • Education: Bachelor's degree in Engineering or related field
• • Experience: 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry
• • Utilization of project management tools
• • Application of network lifecycle activities including design, deployment, migration, and validation
• • Background in optical transport and networking environments including DWDM and L0/L1 technologies
• • Experience interacting with customers, cross-functional delivery teams, and engineering resources
• • Demonstrated influencing and collaboration across multiple teams
• • Certifications: PRINCE2 certification preferred
• • Certifications: PMP certification preferred
• • Application of effort estimation, cost drivers, and delivery risk evaluation
• • Background contributing to commercially sound decisions during presales and delivery activities
• • Experience working in matrix environments with multiple stakeholders
• • Outstanding planning, scheduling, and coordination skills
• • Outstanding verbal and written communication skills

Qualifications

Must Haves

• • Education: Bachelor's degree in Engineering or related field
• • Experience: 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry
• • Utilization of project management tools
• • Application of network lifecycle activities including design, deployment, migration, and validation
• • Background in optical transport and networking environments including DWDM and L0/L1 technologies
• • Experience interacting with customers, cross-functional delivery teams, and engineering resources
• • Demonstrated influencing and collaboration across multiple teams

Nice to Haves

• • Certifications: PRINCE2 certification preferred
• • Certifications: PMP certification preferred
• • Application of effort estimation, cost drivers, and delivery risk evaluation
• • Background contributing to commercially sound decisions during presales and delivery activities
• • Experience working in matrix environments with multiple stakeholders
• • Outstanding planning, scheduling, and coordination skills
• • Outstanding verbal and written communication skills

Benefits

• Development opportunities
• Flexibility
• A discretionary incentive bonus for non-sales employees
• Sales commission for sales employees
• Medical, dental, and vision plans
• Participation in 401(K) (USA) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence