NiCE
Posted 135 days agoVerified live 2d ago
Client Services Project Manager, CX
Brief overview
United StatesIn-person
22 H-1B approvalsDept. of Labor
13 green cardsCertified filings
Project managementAI-enabled project coordinationRisk tracking and escalationStatus reporting and communicationCross-functional team coordinationProcess adherence and documentationAgile methodologyWaterfall methodologyHybrid project deliveryProblem-solvingRisk awarenessWritten communicationVerbal communicationAttention to detailSmartsheetJiraMS Project
About the company
NiCEnice.com
NiCE is transforming the world with AI that puts people first.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.22H-1B approved
92%approval rate
9new H-1B hires
13PERM certified
$145,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20236
20249
20254
20263
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20241
20252
20264
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20236
20242
20255
Top sponsored roles
Director, Cloud OperationsDirector, Product Management, Compliance SMEMarketing Automation ManagerSenior Product ManagerSystem Engineer, Cloud & Labs
Sponsored employees from
BrazilIsraelUnited KingdomIndia
Job description
Summary
NiCE is a global company known for its innovative software products that enhance customer experiences and ensure public safety. They are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects, focusing on project coordination, documentation, and communication in an AI-driven environment.
Responsibilities
- Manage delivery of software and AI-enabled projects under guidance of senior project managers
- Maintaining project plans, schedules, RAID logs, and delivery documentation
- Track project progress, risks, and dependencies and escalate as needed
- Prepare and contribute to customer and internal status communications
- Coordinate meetings, action items, and follow-ups across cross-functional teams
- Support adherence to delivery processes, PMO standards, and best practices
- Adapt to changing project priorities while maintaining attention to detail
Skills
- Manage delivery of software and AI-enabled projects under guidance of senior project managers
- Maintaining project plans, schedules, RAID logs, and delivery documentation
- Track project progress, risks, and dependencies and escalate as needed
- Prepare and contribute to customer and internal status communications
- Coordinate meetings, action items, and follow-ups across cross-functional teams
- Support adherence to delivery processes, PMO standards, and best practices
- Adapt to changing project priorities while maintaining attention to detail
- Up to 4 years of experience supporting customer-facing software or SaaS projects
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies
- Developing problem-solving and risk-awareness skills
- Strong written and verbal communication skills with attention to detail
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce
- Exposure to software delivery involving conversational AI or AI-enabled platforms
- Basic understanding of AI, LLM, or NLU concepts and terminology
- Ability to follow and document AI-related requirements and risks
- Support customer expectation-setting with guidance from senior team members
- Awareness of common AI risks such as data quality or model limitations
- Familiar in learning prompt engineering concepts and AI performance metrics
- Comfort using AI-powered tools for productivity, documentation, or analysis
- Experience working in AI, technical, or SaaS environments preferred
- PMP, AI, or similar certification a plus
Qualifications
Must Haves
- Manage delivery of software and AI-enabled projects under guidance of senior project managers
- Maintaining project plans, schedules, RAID logs, and delivery documentation
- Track project progress, risks, and dependencies and escalate as needed
- Prepare and contribute to customer and internal status communications
- Coordinate meetings, action items, and follow-ups across cross-functional teams
- Support adherence to delivery processes, PMO standards, and best practices
- Adapt to changing project priorities while maintaining attention to detail
- Up to 4 years of experience supporting customer-facing software or SaaS projects
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies
- Developing problem-solving and risk-awareness skills
- Strong written and verbal communication skills with attention to detail
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce
Nice to Haves
- Exposure to software delivery involving conversational AI or AI-enabled platforms
- Basic understanding of AI, LLM, or NLU concepts and terminology
- Ability to follow and document AI-related requirements and risks
- Support customer expectation-setting with guidance from senior team members
- Awareness of common AI risks such as data quality or model limitations
- Familiar in learning prompt engineering concepts and AI performance metrics
- Comfort using AI-powered tools for productivity, documentation, or analysis
- Experience working in AI, technical, or SaaS environments preferred
- PMP, AI, or similar certification a plus
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