AI Governance Operations Analyst

Summary

Claritev is a healthcare technology company focused on making healthcare more transparent and affordable through data, technology, and expertise. The AI Governance Operations Analyst supports the day-to-day operation of the Responsible AI governance program by coordinating intake and reviews, maintaining records, tracking requirements and actions, and providing process guidance to stakeholders. The role also supports monitoring, reporting, documentation, and process improvements for AI pilots and enterprise AI initiatives.

Responsibilities

• Manage day-to-day AI governance intake by reviewing submissions for completeness, obtaining missing information, routing requests to appropriate reviewers, and tracking requests through established governance workflows
• Coordinate governance reviews and forums by preparing agendas and materials, organizing submissions, documenting decisions and conditions, and tracking resulting actions
• Maintain accurate governance records, including request status, classifications, approvals, conditions, required artifacts, outstanding actions, key dates, and supporting evidence
• Track governance requirements and controls resulting from Responsible AI, Security, Architecture, Legal, Privacy, Compliance, and other reviews through completion
• Coordinate routine follow-up with requestors and reviewers to keep governance activities progressing and provide clear guidance on requirements, next steps, and outstanding items
• Support operational governance of AI pilots, proofs of concept, AI tools, and enterprise AI initiatives by tracking scope, approvals, conditions, milestones, evaluation requirements, and required follow-up
• Identify overdue actions, stalled reviews, missing documentation, dependencies, and other blockers and escalate issues requiring prioritization or intervention to the Lead Project Manager
• Maintain operational data and reporting on governance intake, workload, review status, aging, outstanding actions, approvals, pilots, and other key governance activities
• Support ongoing monitoring and reassessment activities by tracking evidence, exceptions, control requirements, implementation status, and reassessment dates
• Maintain Responsible AI procedures, templates, guidance, checklists, and other operational documentation supporting consistent execution of governance processes
• Identify recurring process gaps and operational pain points and support implementation of approved workflow, documentation, tooling, and process improvements
• Provide additional operational and project support to the Responsible AI team as needed to support enterprise AI governance priorities

Skills

• Bachelor's degree in business, information systems, technology, project management, operations, risk management, compliance, or a related field, or equivalent relevant professional experience
• Experience supporting operations, program/project coordination, governance, risk, compliance, technology, or a related function
• Strong organizational skills with demonstrated ability to manage multiple requests, deadlines, dependencies, and follow-up activities
• Strong attention to detail and ability to maintain accurate records, documentation, and workflow information
• Strong written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders
• Demonstrated ability to coordinate activities across multiple teams and follow actions through completion
• Ability to work within established processes while recognizing issues that require escalation or additional review
• Proficiency with standard productivity, workflow, documentation, and collaboration tools
• Experience supporting AI governance, data governance, technology governance, model risk, cybersecurity, privacy, compliance, or another risk-management function
• Familiarity with artificial intelligence, machine learning, generative AI, or AI development environments
• Experience supporting governance committees, review boards, intake processes, approval workflows, or cross-functional programs
• Experience with workflow platforms such as ServiceNow and maintaining operational dashboards, trackers, or systems of record
• Familiarity with responsible AI concepts such as human oversight, model evaluation, monitoring, privacy, security, explainability, fairness, and third-party risk
• Experience working within healthcare or another regulated industry

Qualifications

Must Haves

• Bachelor's degree in business, information systems, technology, project management, operations, risk management, compliance, or a related field, or equivalent relevant professional experience
• Experience supporting operations, program/project coordination, governance, risk, compliance, technology, or a related function
• Strong organizational skills with demonstrated ability to manage multiple requests, deadlines, dependencies, and follow-up activities
• Strong attention to detail and ability to maintain accurate records, documentation, and workflow information
• Strong written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders
• Demonstrated ability to coordinate activities across multiple teams and follow actions through completion
• Ability to work within established processes while recognizing issues that require escalation or additional review
• Proficiency with standard productivity, workflow, documentation, and collaboration tools

Nice to Haves

• Experience supporting AI governance, data governance, technology governance, model risk, cybersecurity, privacy, compliance, or another risk-management function
• Familiarity with artificial intelligence, machine learning, generative AI, or AI development environments
• Experience supporting governance committees, review boards, intake processes, approval workflows, or cross-functional programs
• Experience with workflow platforms such as ServiceNow and maintaining operational dashboards, trackers, or systems of record
• Familiarity with responsible AI concepts such as human oversight, model evaluation, monitoring, privacy, security, explainability, fairness, and third-party risk
• Experience working within healthcare or another regulated industry

Benefits

• Health insurance
• 401k
• Bonus opportunity
• Competitive compensation and incentive opportunities (where eligible)
• Medical, dental, and vision coverage
• Life and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Flexible spending accounts and health savings accounts
• Paid time off and company holidays
• Paid parental leave
• Mental health resources
• Tuition reimbursement
• Financial planning resources
• Professional development opportunities
• Remote work