Technical Account Manager

Summary

Claroty is a global cybersecurity company focused on protecting cyber-physical systems and critical infrastructure. The Technical Account Manager will serve as a strategic technical partner to enterprise customers, leading solution deployment, adoption, optimization, and value realization while coordinating with internal teams. The role also involves technical guidance, customer risk identification, escalations, documentation, and executive-level cybersecurity conversations.

Responsibilities

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
• Proactively identify risks, gaps, and opportunities for improvement across customer environments
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
• Support escalations and complex technical scenarios in partnership with Support and R&D teams
• Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives
• Travel up to 30% to support on-site engagements, workshops, and strategic meetings

Skills

• * 3-5 years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
• * Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
• * Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
• * Experience with Operational Technology (OT) environments and industrial networks – a strong advantage
• * Solid understanding of cybersecurity principles and secure network architecture
• * Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
• * Customer-centric mindset with the ability to build trusted, long-term partnerships
• * Willingness to travel up to 30%
• * Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus

Qualifications

Must Haves

• * 3-5 years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
• * Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
• * Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
• * Experience with Operational Technology (OT) environments and industrial networks – a strong advantage
• * Solid understanding of cybersecurity principles and secure network architecture
• * Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
• * Customer-centric mindset with the ability to build trusted, long-term partnerships
• * Willingness to travel up to 30%

Nice to Haves

• * Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus

Benefits

• Remote work