Technical Program Manager (TPM2)

Summary

ClassLink builds secure, intuitive education technology tools that improve access, equity, analytics, and rostering for students and educators. The Technical Program Manager will drive predictable delivery of complex, cross-team initiatives by managing roadmaps, dependencies, risks, metrics, governance, and releases across the Development organization.

Responsibilities

• Own end-to-end delivery of assigned cross-team programs, translating product and engineering objectives into integrated plans, milestones, and clear delivery commitments
• Build and maintain program roadmaps and dependency maps across multiple teams, keeping the critical path visible and current
• Establish and steward lightweight delivery governance for assigned programs — intake, prioritization inputs, definition of done, and release-readiness criteria — aligned to Product Operations standards
• Drive programs to on-time, high-quality completion by proactively identifying and removing blockers, sequencing dependencies, and managing scope and critical path
• Maintain an accurate, current view of program status, risks, and mitigations; escalate early with context and recommended options rather than surprises
• Coordinate cross-team release planning and release readiness, including periodic evening and occasional weekend release windows
• Track and report delivery metrics (throughput, cycle time, predictability, dependency aging, DORA-style signals) and use them to improve flow within assigned programs
• Identify recurring delivery friction and dependency bottlenecks and drive systemic, repeatable improvements rather than one-off fixes
• Leverage AI-enabled tooling to automate status rollups and surface risks and dependencies, validating outputs and keeping information lean and trustworthy
• Serve as the connective tissue across Product, Engineering, Quality Engineering, Design, Cloud/Platform, and Security for assigned programs
• Produce clear, concise program updates and executive-ready status communications tailored to technical and non-technical audiences
• Facilitate cross-team planning and coordination ceremonies (quarterly/PI planning, dependency reviews, release checkpoints, retrospectives) and hold teams to shared commitments through influence rather than authority
• Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization

Skills

• 5+ years coordinating the delivery of complex, cross-team software programs in an Agile environment or similar experience
• Demonstrated success managing dependencies, risks, and release coordination across multiple teams simultaneously
• Proficiency with program/work-management tooling (Linear, Jira) and with building delivery metrics and dashboards
• Experience using AI-enabled tools to streamline program coordination while validating outputs and maintaining accountability
• Strong written and verbal communication and facilitation skills across technical and non-technical stakeholders
• Experience in SaaS, identity/access, or education technology
• Familiarity with scaled Agile practices and delivery/DORA metrics
• Working knowledge of SQL or analytics tools (Looker, Amplitude, or similar)
• Prior software engineering or quality engineering background

Qualifications

Must Haves

• 5+ years coordinating the delivery of complex, cross-team software programs in an Agile environment or similar experience
• Demonstrated success managing dependencies, risks, and release coordination across multiple teams simultaneously
• Proficiency with program/work-management tooling (Linear, Jira) and with building delivery metrics and dashboards
• Experience using AI-enabled tools to streamline program coordination while validating outputs and maintaining accountability
• Strong written and verbal communication and facilitation skills across technical and non-technical stakeholders

Nice to Haves

• Experience in SaaS, identity/access, or education technology
• Familiarity with scaled Agile practices and delivery/DORA metrics
• Working knowledge of SQL or analytics tools (Looker, Amplitude, or similar)
• Prior software engineering or quality engineering background

Benefits

• Bonus
• Remote work arrangement
• 4+ weeks of vacation and 13+ paid holidays
• 12 weeks fully paid parental leave for all parents
• 401(k) with 0.5:1 company match
• Medical, dental, and vision plans
• Company-paid life, short-term disability, and long-term disability insurance
• Voluntary supplemental life, accident, and pet insurance options
• ClassLink Cares paid volunteer days
• Tuition reimbursement for continued education
• Coaching and internal programs to support career and personal growth
• Annual company retreats and team events