Home Concierge Specialist

Summary

Clever Real Estate is a proptech company focused on improving real estate buying, selling, and management experiences. The Home Concierge Specialist serves as an initial point of contact for prospective customers, educating them about Clever’s services, qualifying opportunities, managing follow-ups, and facilitating connections with real estate agents. The role combines inside sales and customer support in a remote, high-volume call-center environment.

Responsibilities

• Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever
• Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition
• Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions
• Our sales process is very relationship driven, but does include opportunities for upsells, and you will need to overcome objections
• Collect and verify key customer details to ensure accurate data was passed to our network of real estate agents
• Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers
• Follow up with existing customers to confirm their needs are being met by agents
• Deliver a 5-star, world-class experience for every customer at every touchpoint
• Ready Time – availability to take the next customer call
• Win Rate – achieving positive customer outcomes (e.g., effective transfers, signed customers, conversions)
• Other performance metrics tied to call quality, efficiency, and customer satisfaction

Skills

• NOTE: We are currently only hiring for Evening shifts, from 12:30-9:00pm Central Time. Please only apply if you're able to consistently work this schedule
• Remote (United States)
• 2+ years of experience in sales, customer service, or a call-center environment
• Comfort in a remote support environment with high call volume
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively
• Ability to maintain a set work schedule
• Growth mindset – eager to learn and improve
• Comfortable navigating multiple systems while holding robust conversations with customers
• Real estate experience is a plus but not required

Qualifications

Must Haves

• NOTE: We are currently only hiring for Evening shifts, from 12:30-9:00pm Central Time. Please only apply if you're able to consistently work this schedule
• Remote (United States)
• 2+ years of experience in sales, customer service, or a call-center environment
• Comfort in a remote support environment with high call volume
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively
• Ability to maintain a set work schedule
• Growth mindset – eager to learn and improve
• Comfortable navigating multiple systems while holding robust conversations with customers

Nice to Haves

• Real estate experience is a plus but not required

Benefits

• Sales Incentives
• $2,000–$4,000 annually for schedules that include Saturday and/or Sunday
• Medical, dental, vision, and life insurance
• 18 days of PTO (increases with tenure)
• 10 paid holidays
• Annual budget for learning and career growth
• Paid sabbaticals to celebrate major milestones
• Exclusive access to Clever homeownership perks
• Work-From-Home Stipend: Support for your remote workspace
• 401(k) retirement plan administered through Guideline
• 6–12 weeks of paid parental leave
• Free counseling sessions and optional weekly meditation
• 100% Remote