Client Success Manager (Remote) - Performance Marketing Agency, Cash-Pay Healthcare

Summary

Clinic Growth Accelerator is a lean performance marketing agency serving cash-pay healthcare clinics nationwide. The Client Success Manager will manage 40 active clinic accounts, leading performance reviews, renewals, expansions, referrals, and retention while translating paid marketing results into business outcomes.

Responsibilities

• The full relationship with 40 active clinic accounts, from onboarding through long-term retention
• Weekly, bi-weekly, and monthly performance review calls with clinic owners (5 to 10 calls per day)
• Renewing 6 and 12-month contracts as accounts come up, keeping your book intact
• Translating ad performance into plain business outcomes a clinic owner understands (leads, cost per lead, booked patients), so they see the value they’re paying for
• Spotting expansion and upsell opportunities across your book and bringing them to clients
• Generating referrals through a structured ask
• Partnering with media buyers to diagnose underperforming accounts and line up the right test strategy
• Catching at-risk accounts early and running save plays before they churn

Skills

• 2+ years in a client-facing role inside a marketing, advertising, or lead generation agency, or SaaS. This is non-negotiable
• If your client experience is in insurance, retail, or another industry, this is not the right fit
• Working knowledge of paid social or performance marketing. You understand cost per lead, ad creative, and the common reasons an account underperforms. You don't need to be a media buyer, but you can't be lost in the conversation
• A track record of retaining clients and closing renewals, expansions, or upsells, with specific numbers you can speak to
• Ability to translate marketing performance data into business outcomes for a non-marketing audience (a clinic owner who cares about patients, not impressions)
• Strong written and verbal communication, and the self-direction to manage 40 relationships in parallel
• Available 9am to 5pm Central, Monday through Friday
• Direct experience with Meta advertising specifically (not just paid social in general)
• Background working with healthcare, dental, med spa, or wellness clients
• Hands-on experience with GoHighLevel
• A history of growing a book through upsells and referrals, not just holding it steady

Qualifications

Must Haves

• 2+ years in a client-facing role inside a marketing, advertising, or lead generation agency, or SaaS. This is non-negotiable
• If your client experience is in insurance, retail, or another industry, this is not the right fit
• Working knowledge of paid social or performance marketing. You understand cost per lead, ad creative, and the common reasons an account underperforms. You don't need to be a media buyer, but you can't be lost in the conversation
• A track record of retaining clients and closing renewals, expansions, or upsells, with specific numbers you can speak to
• Ability to translate marketing performance data into business outcomes for a non-marketing audience (a clinic owner who cares about patients, not impressions)
• Strong written and verbal communication, and the self-direction to manage 40 relationships in parallel
• Available 9am to 5pm Central, Monday through Friday

Nice to Haves

• Direct experience with Meta advertising specifically (not just paid social in general)
• Background working with healthcare, dental, med spa, or wellness clients
• Hands-on experience with GoHighLevel
• A history of growing a book through upsells and referrals, not just holding it steady

Benefits

• Fully remote within the United States
• Paid time off
• Renewal commissions on every 6 and 12-month contract
• Monthly profit share on your retained book
• Upsell commissions on add-ons
• Referral bonuses on new accounts you bring in
• Hard cap of 40 accounts per Account Manager (no overload)
• Promotion path to expand to 50 accounts at higher comp tier after 12+ months of strong performance