Client Success Manager

Summary

Foodsmart is a U.S.-based Foodcare platform that delivers nutrition-driven healthcare, personalized clinical nutrition care, behavior change tools, and food benefits. The Client Success Manager supports a portfolio of health plan clients, serving as the primary day-to-day contact while driving client satisfaction, account retention, issue resolution, program execution, reporting, marketing engagement, and continuous improvement.

Responsibilities

• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery while also fostering a culture of continuous improvement
• Help to drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates on commitments while partnering with the Account Executive to communicate product and service launches/updates
• Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
• Execute established account management standards and processes with precision and consistency across your portfolio
• Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
• Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
• Provide customer success and day-to-day support in partnership with Account Executive for complex accounts where dual staffing is needed
• Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
• Partner closely with Account Executives to develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
• Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
• Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
• Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
• Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
• Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
• Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client's unique situation and member population
• Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
• Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
• Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
• Support and lead business review preparation and follow-up on resulting action plans

Skills

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
• Proficiency with CRM platforms (Salesforce or equivalent)
• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Experience working directly with marketing agencies or internal marketing teams on campaign development
• Experience in a startup or small company environment
• Understanding of complex contracting and provider agreements within health plans and health systems
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

Qualifications

Must Haves

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
• Proficiency with CRM platforms (Salesforce or equivalent)

Nice to Haves

• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Experience working directly with marketing agencies or internal marketing teams on campaign development
• Experience in a startup or small company environment
• Understanding of complex contracting and provider agreements within health plans and health systems
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

Benefits

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions