Manager, AI Transformation

Summary

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization that works with governments and the private sector to strengthen health systems and improve access to care. The Manager, AI Transformation will lead CHAI’s internal AI adoption agenda, overseeing change management, communications, training, governance, metrics, and vendor relationships across the organization.

Responsibilities

• Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination
• Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions
• Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees
• Share best practices and work with builders to refine and disseminate successful solutions from within the organization
• Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards
• Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body
• Manage ongoing vendor relationships for procured AI tools, including procurement and license management
• Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost)
• Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done
• Undertake other responsibilities as needed at the request of the Director, Global Operations

Skills

• Bachelor's degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use
• Advanced proficiency with modern AI tools (e.g., Claude / Claude CoWork / Claude Code; ChatGPT, Codex; Gemini, AI Studio, NotebookLM, etc.) and a practical understanding of their capabilities and limitations
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management
• Comfortable working through ambiguity and providing direction in environments with limited formal structure
• Genuine commitment to CHAI's mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts
• Experience in AI adoption, digital transformation, or technology enablement programs
• Experience in global health, international development, or a comparable mission-driven sector
• Experience managing or coordinating cross-functional advisory committees or governance bodies

Qualifications

Must Haves

• Bachelor's degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use
• Advanced proficiency with modern AI tools (e.g., Claude / Claude CoWork / Claude Code; ChatGPT, Codex; Gemini, AI Studio, NotebookLM, etc.) and a practical understanding of their capabilities and limitations
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management
• Comfortable working through ambiguity and providing direction in environments with limited formal structure
• Genuine commitment to CHAI's mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts

Nice to Haves

• Experience in AI adoption, digital transformation, or technology enablement programs
• Experience in global health, international development, or a comparable mission-driven sector
• Experience managing or coordinating cross-functional advisory committees or governance bodies