Cognizant
Posted 3 days agoVerified live 1d ago
Cognigy/NICE Cxone Engineer
Brief overview
Remote
UndergradOr in progress
$100k–$130k/yrStated range
3+ yrsMinimum
8,508 H-1B approvalsDept. of Labor
2,334 green cardsCertified filings
Cognigy IVR/Conversational Flow DevelopmentGraphQLREST API IntegrationOTP/MFA AuthenticationNICE CXone IntegrationCRM Data IntegrationMicroservices ArchitectureConversational/IVR Automation TestingEnterprise Governance and Access Management
About the company
Cognizantcognizant.com
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Visa sponsorship history
4 years sponsoring, last filed FY2026H-1B dependent
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.8,508H-1B approved
96%approval rate
2,111new H-1B hires
2,334PERM certified
$144,144median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231,739
20243,085
20252,702
2026982
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20233,265
20242,705
20252,501
20261,393
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231,099
20241,235
Top sponsored roles
Manager JC50 - Computer Systems Engineers/ArchitectsSenior Associate JC60 -Computer Systems Engineers/ArchitectsSenior Manager JC45 - Computer Systems Engineers/ArchitectsManager JC50Mgr. JC50 - Software Quality Assurance Analysts and Testers
Sponsored employees from
IndiaRomaniaCanadaNepalMexico
Job description
Summary
Cognizant is a technology and engineering company seeking a NICE Cxone Engineer to join its conversational AI and IVR build team. The role designs, builds, and deploys Cognigy call flow automation, self-service capabilities, and NICE CXone, CRM, and data integrations while supporting testing, reporting, and enterprise governance requirements.
Responsibilities
- Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
- Translate caller journey designs and low-level application architecture into functioning conversational flows
- Implement and configure OTP/MFA (multi-factor authentication) within call flow logic
- Integrate call flows with CRM data systems for personalized/contextual caller experiences
- Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
- Participate in automation testing of call flows to ensure quality and reliability before release
- Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
- Support Data Lake integration for reporting and analytics purposes
- Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
- Contribute to out-of-the-box and custom reporting requirements as needed
Skills
- Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
- Working knowledge of GraphQL and REST API integration patterns
- Experience in developing Complex self-services in IVR/IVA
- Experience with authentication flows (OTP/MFA) in a telephony or conversational context
- Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
- Understanding of microservices architecture principles
- Experience with automation testing frameworks for conversational/IVR flows
- Ability to work within enterprise governance frameworks (access management, architecture review processes)
- Please note, this role cannot offer visa transfer or sponsorship now or in the future
- Experience with NICE contact center platform integration
- Familiarity with Data Lake and reporting pipeline integration
- Prior experience in large-scale enterprise contact center environments
- Experience collaborating with UX/conversational designers on caller journey mapping
Qualifications
Must Haves
- Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
- Working knowledge of GraphQL and REST API integration patterns
- Experience in developing Complex self-services in IVR/IVA
- Experience with authentication flows (OTP/MFA) in a telephony or conversational context
- Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
- Understanding of microservices architecture principles
- Experience with automation testing frameworks for conversational/IVR flows
- Ability to work within enterprise governance frameworks (access management, architecture review processes)
- Please note, this role cannot offer visa transfer or sponsorship now or in the future
Nice to Haves
- Experience with NICE contact center platform integration
- Familiarity with Data Lake and reporting pipeline integration
- Prior experience in large-scale enterprise contact center environments
- Experience collaborating with UX/conversational designers on caller journey mapping
Benefits
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
