Technical Enablement Manager

Summary

NiCE is a global leader in AI and customer experience solutions, and they are seeking a Technical Enablement Manager to support partners in building and delivering AI Agents on the Cognigy platform. This role focuses on hands-on technical enablement, providing guidance and support to partners throughout the sales cycles and customer implementations.

Responsibilities

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Skills

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams
• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success

Qualifications

Must Haves

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams
• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success