Summary
Cognizant is a technology and consulting company serving healthcare organizations. The Healthcare Communications Consultant will help health plans develop and optimize compliant member communications across Commercial, Medicare Advantage, Medicaid, and other government-sponsored programs. The role advises clients, supports enrollment and regulatory communications, and manages related projects, reporting, governance, quality assurance, and process improvement.
Responsibilities
- Advise clients on healthcare payer communications, including Medicare Advantage, Medicaid, and Commercial HMO/PPO plans
- Support complex member correspondence, enrollment communications, and regulatory notices
- Analyze business requirements and recommend communication solutions aligned with industry and compliance standards
- Lead communication initiatives related to Open Enrollment (OE) and Annual Enrollment Period (AEP)
- Manage multiple projects while coordinating with clients, internal teams, and offshore resources
- Support reporting, communication governance, quality assurance, and process improvement efforts
Skills
- Bachelor's degree or equivalent professional experience in Healthcare Administration, Business, Communications, Marketing, or a related field
- Strong knowledge of Commercial, Medicare Advantage, Medicaid, and other health plan products
- Experience supporting healthcare member communications and enrollment-related initiatives
- Expertise in communication strategy, reporting, and regulatory communication requirements
- Advanced proficiency in Microsoft Word and Excel
- Strong analytical, problem-solving, and requirements-gathering skills
- Excellent written, verbal, and client-facing communication skills
- Ability to manage multiple priorities in a fast-paced consulting environment
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
- Experience with Enrollment Administration Manager (EAM)
- Experience supporting Medicare Advantage Open Enrollment and Annual Enrollment programs
- Knowledge of TriZetto solutions and healthcare payer operations
- Strong editing, proofreading, and content development skills
- Experience with Adobe InDesign, Illustrator, and Photoshop
- Basic knowledge of XML, SQL, and Oracle
- Experience developing client proposals, estimates, and consulting deliverables
Qualifications
Must Haves
- Bachelor's degree or equivalent professional experience in Healthcare Administration, Business, Communications, Marketing, or a related field
- Strong knowledge of Commercial, Medicare Advantage, Medicaid, and other health plan products
- Experience supporting healthcare member communications and enrollment-related initiatives
- Expertise in communication strategy, reporting, and regulatory communication requirements
- Advanced proficiency in Microsoft Word and Excel
- Strong analytical, problem-solving, and requirements-gathering skills
- Excellent written, verbal, and client-facing communication skills
- Ability to manage multiple priorities in a fast-paced consulting environment
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
Nice to Haves
- Experience with Enrollment Administration Manager (EAM)
- Experience supporting Medicare Advantage Open Enrollment and Annual Enrollment programs
- Knowledge of TriZetto solutions and healthcare payer operations
- Strong editing, proofreading, and content development skills
- Experience with Adobe InDesign, Illustrator, and Photoshop
- Basic knowledge of XML, SQL, and Oracle
- Experience developing client proposals, estimates, and consulting deliverables
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- This is a remote position open to qualified applicants anywhere in the United States
- Various wellbeing programs