Clinical Configuration Analyst

Summary

Cohere Health develops clinical intelligence and AI-powered solutions that improve healthcare payer-provider decision-making and patient outcomes. The Clinical Configuration Analyst will configure, test, and troubleshoot platform requirements for clients, while collaborating with cross-functional teams to develop scalable configuration management tools.

Responsibilities

• Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations
• Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements
• Define test scenarios and success criteria for all new and existing client platform configurations
• Execute on configuration of platform requirements in accordance with project timelines and client expectations
• Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction
• Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues
• Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work

Skills

• 2+ years of professional experience in a Configuration Management role
• Advanced Proficiency in Excel, including advanced functions and data analysis
• Experience creating and updating JSON-based business rules to drive system behavior
• Familiarity with Jira for task tracking and project management
• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to investigate issues and provide high-quality problem resolution
• Project Execution Skills: Experience setting goals and meeting deadlines for multiple ongoing projects
• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development of product enhancements
• Bachelor's degree in Computer Science, Systems Engineering, or related field
• Fully remote opportunity with about 5% travel

Qualifications

Must Haves

• 2+ years of professional experience in a Configuration Management role
• Advanced Proficiency in Excel, including advanced functions and data analysis
• Experience creating and updating JSON-based business rules to drive system behavior
• Familiarity with Jira for task tracking and project management
• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to investigate issues and provide high-quality problem resolution
• Project Execution Skills: Experience setting goals and meeting deadlines for multiple ongoing projects
• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development of product enhancements
• Bachelor's degree in Computer Science, Systems Engineering, or related field
• Fully remote opportunity with about 5% travel

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance