Clinical Application Administrator

Summary

Scan.com is a digital health scale-up that is making diagnostics accessible and fast. They are seeking a Clinical Application Administrator to ensure the reliability of their HL7 and DICOM integrations, which are crucial for patient care. The role involves monitoring interfaces, resolving failures, and supporting client onboarding for imaging centers.

Responsibilities

• Monitor and maintain active HL7 interfaces across ORM and ORU message types, ensuring orders and results are transmitted accurately and on time between Scan.com and partner systems
• Analyze HL7 message segments including PID, PV1, OBR, and OBX to diagnose data transmission failures and validate downstream delivery
• Reprocess failed messages and confirm successful resolution, maintaining detailed records of the issue, root cause, and corrective action
• Perform daily production support tasks including report reprocessing, data corrections, and study transfers to keep workflows running without interruption
• Manage the support ticket queue across Slack, Linear, and HubSpot, ensuring every issue has clear ownership, timely follow-up, and complete documentation
• Support PACS gateway operations alongside the Team Lead, including writing and maintaining scripts, pushing studies, troubleshooting connectivity issues, and validating image transfers
• Lead the technical deployment and configuration of DICOM and HL7 gateway software for new client onboardings, validating end-to-end image routing before go-live
• Collaborate with engineering, operations, clinical, and client support teams to investigate and resolve integration issues, and to implement longer-term fixes where recurring patterns emerge
• Document processes, issue resolutions, and configuration changes to build a reliable knowledge base for the team
• Identify opportunities for automation and workflow improvement within the integration support function
• Manage smaller-scale projects end to end, providing coordination and communication across stakeholders from initiation through delivery

Skills

• Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX)
• Strong organizational instincts
• Clear written and verbal communication
• Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent
• Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support: order to acquisition to interpretation to results delivery
• Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes
• Experience in healthcare IT or clinical systems support is strongly preferred

Qualifications

Must Haves

• Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX)
• Strong organizational instincts
• Clear written and verbal communication

Nice to Haves

• Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent
• Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support: order to acquisition to interpretation to results delivery
• Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes
• Experience in healthcare IT or clinical systems support is strongly preferred

Benefits

• Performance bonus and equity
• 401k
• Healthcare, Vision, and Dental
• All equipment needed to do your role effectively
• Flexible and remote/hybrid working options
• Personal development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team