Comcast
Posted 3 days agoVerified live 18h ago
Support Engineer 2
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
1,663 H-1B approvalsDept. of Labor
395 green cardsCertified filings
SBMSElevenOneStrataProduct SupportRoot Cause AnalysisCustomer Requirements
About the company
Comcastcorporate.comcast.com
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1,663H-1B approved
99%approval rate
106new H-1B hires
395PERM certified
$130,640median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
2023538
2024440
2025571
2026114
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
2023138
202494
2025135
202676
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
2023133
202438
2025181
202643
Top sponsored roles
Engineer 4, Software Development & EngineeringEngineer 3, Software Development & EngineeringEngineer 5, Software Development & EngineeringManager 1, Software Development & EngineeringArchitect 5, Software Architecture
Sponsored employees from
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Job description
Summary
FreeWheel, a Comcast company, provides comprehensive advertising platforms for publishers, advertisers, and media buyers across screens, data types, and sales channels. The Support Engineer 2 provides technical product support, troubleshoots customer issues, evaluates product modifications, delivers demonstrations and documentation, and develops validation procedures with moderate guidance.
Responsibilities
- Supporting business operations by troubleshooting product issues and providing detailed technical recommendations under moderate supervision
- Collaborating with Sales teams to evaluate product modification requests and contribute engineering insights for customization projects
- Conducting product demonstrations and technical presentations to customers with guidance from experienced team members
- Developing test procedures and executing validation plans for standard product configurations following established protocols
- Documenting technical specifications and product capabilities to assist customers in making informed purchasing decisions
- Participating in cross-functional product review meetings to provide technical input on customer requirements and solution feasibility
- Maintaining technical product knowledge through ongoing training and applying expertise to support customer application needs
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Other duties and responsibilities as assigned
Skills
- Demonstrated understanding of SBMS, Eleven, and OneStrata platforms, including customer workflows, platform integrations, common issue patterns, troubleshooting methodologies, and operational dependencies gained through direct experience supporting customers within the Support Engineering organization
- Experience supporting customers across the full Strata ecosystem, including identifying root causes, coordinating cross-functional investigations, and understanding how platform changes impact customer workflows and business outcomes
- Troubleshooting; Customer Requirements; Product Support
- Bachelor's Degree
- Some combination of coursework and experience
- Extensive related professional experience
- 2-5 Years
Qualifications
Must Haves
- Demonstrated understanding of SBMS, Eleven, and OneStrata platforms, including customer workflows, platform integrations, common issue patterns, troubleshooting methodologies, and operational dependencies gained through direct experience supporting customers within the Support Engineering organization
- Experience supporting customers across the full Strata ecosystem, including identifying root causes, coordinating cross-functional investigations, and understanding how platform changes impact customer workflows and business outcomes
- Troubleshooting; Customer Requirements; Product Support
Nice to Haves
- Bachelor's Degree
- some combination of coursework and experience
- extensive related professional experience
- 2-5 Years
Benefits
- Most non-sales positions are eligible for a Bonus.
- Comcast provides benefits to eligible employees.
- An array of options, expert guidance and always-on tools personalized to support employees physically, financially and emotionally.