HRSD Consultant, TAOS

Summary

Comcast is a media and technology company seeking a Talent Acquisition Operations Consultant to support recruiting operations within its Human Resources Service Delivery team. The role manages candidate hiring and pre-boarding processes, advises stakeholders, leverages CRM technology, maintains data integrity and compliance, and drives process improvements and candidate experience enhancements.

Responsibilities

• Oversee an efficient and effective candidate hiring process, ensuring timely updates across all stages, including interview, offer letter and pre-employment actions
• Act as a liaison between candidates, business partners, and hiring teams to ensure clarity and alignment throughout the interview and pre-boarding process
• Promote a positive and inclusive culture, serving as a champion of the company’s mission through each candidate touchpoint
• Address complex stakeholder and candidate inquiries with innovative solutions, balancing the need for efficiency with a high-quality experience
• Maintain a deep understanding of candidate and hiring manager needs and act as a trusted advisor in all interactions
• Leverage CRM technology to facilitate communication, enhance service delivery, and resolve issues
• Evaluate current processes and propose actionable improvements by regularly assessing the effectiveness of existing workflows and make recommendations for operation and process improvements
• Ensure systems and data integrity are maintained throughout the hiring process
• Remain compliant with all regulatory and company specific requirements, ensuring accurate reporting and documentation
• Support special projects related to process optimization and candidate experience enhancements
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Skills

• Proven experience delivering exceptional customer service, with the ability to identify needs, develop solutions, and meet expectations
• Outstanding attention to detail and accuracy with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong problem-solving skills with an emphasis on continuous improvement
• Demonstrated ability to drive operational outcomes
• Ability to listen, adapt, and influence others effectively
• Serve as a trusted consultant to drive positive change across processes and systems
• Proven ability to manage a large number of tasks while maintaining focus and quality control
• Capable of communicating across all levels of the organization, demonstrating professionalism and tact in all interactions
• Continuous Improvement
• Communication
• Process Improvements
• 2-5 Years
• Bachelor's Degree

Qualifications

Must Haves

• Proven experience delivering exceptional customer service, with the ability to identify needs, develop solutions, and meet expectations
• Outstanding attention to detail and accuracy with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong problem-solving skills with an emphasis on continuous improvement
• Demonstrated ability to drive operational outcomes
• Ability to listen, adapt, and influence others effectively
• Serve as a trusted consultant to drive positive change across processes and systems
• Proven ability to manage a large number of tasks while maintaining focus and quality control
• Capable of communicating across all levels of the organization, demonstrating professionalism and tact in all interactions
• Continuous Improvement
• Communication
• Process Improvements
• 2-5 Years

Nice to Haves

• Bachelor's Degree

Benefits

• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Eligible employees receive an array of benefits options, expert guidance and always-on tools personalized to support them physically, financially and emotionally.