Account Manager - Absence

Summary

ComPsych is seeking an experienced Account Manager to join its Absence Customer Success and Partnerships team. The role manages customer accounts within ComPsych’s partnerships, focusing on satisfaction, retention, account growth, service delivery, relationship management, and identifying opportunities to sell additional service lines. The position also supports project management, training, reporting, issue resolution, and cross-functional partnership initiatives.

Responsibilities

• Own and manage the overall satisfaction, retention, and account growth of a book of business comprised of the customer accounts within ComPsych’s partnerships
• Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
• Develop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experience
• Demonstrate a thorough understanding of your customers’ business, human capital, and benefits concerns, and appropriately position ComPsych’s value proposition with beneficial solutions to meet their needs
• Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
• Investigate, track, and resolve customer and client concerns, including within multi-stakeholder environments
• Prepare utilization-related analysis and trend reports, and evaluate implementation processes, exercising independent judgment to recommend and drive improvements that enhance efficiency and the client experience
• Contribute to the success of the broader partnership, collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as needed
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Travel as necessary for mandatory kick-off events or other business needs
• Perform other duties as assigned

Skills

• Education: Bachelor's degree in Human Resources, Business Administration, or other related field required
• 2+ years of account management experience in a regulated industry required
• Strong experience providing strategic account management to accounts required; experience with large or complex accounts a plus
• Proven track record of successfully selling additional service lines to current customers
• Excellent communication, presentation, and relationship management skills
• Project management, critical thinking skills, and strong attention to detail required
• Ability to manage competing priorities across multiple customer accounts
• Strong skills in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximately 25%)
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer
• Master's degree preferred
• 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred

Qualifications

Must Haves

• Education: Bachelor's degree in Human Resources, Business Administration, or other related field required
• 2+ years of account management experience in a regulated industry required
• Strong experience providing strategic account management to accounts required; experience with large or complex accounts a plus
• Proven track record of successfully selling additional service lines to current customers
• Excellent communication, presentation, and relationship management skills
• Project management, critical thinking skills, and strong attention to detail required
• Ability to manage competing priorities across multiple customer accounts
• Strong skills in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximately 25%)
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice to Haves

• Master's degree preferred
• 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Remote work