Inside Sales Learning & Development Manager

Summary

CooperSurgical is a fertility and women’s healthcare company offering medical devices and healthcare solutions to support patients and families. The Inside Sales Learning & Development Manager will transform inside sales into a high-performing function by designing and delivering scalable training, onboarding, and capability-building programs. The role partners with sales and cross-functional stakeholders, manages learning content, and measures training impact against business outcomes.

Responsibilities

• Design and deliver a comprehensive learning strategy tailored to inside sales roles across the supported business units (Office, STEM, and Fertility), with a focus on virtual engagement, phone-based selling, and digital communication
• Build and facilitate training programs that strengthen selling skills, product knowledge, clinical understanding, and business acumen
• Elevate capabilities in areas such as objection handling, call planning, account penetration, and whitespace opportunity identification
• Develop and execute blended learning programs (asynchronous and live) for both new hires and tenured inside sales professionals
• Create scalable onboarding experiences that accelerate time-to-productivity
• Lead engaging, high-impact virtual and in-person training sessions aligned to adult learning principles
• Partner with BU Learning and Development Subject Matter Experts in order to elevate product knowledge and application
• Partner with Sales Leadership to align learning initiatives with revenue goals, growth priorities, and performance gaps
• Collaborate with Marketing, Medical, and other key stakeholders to ensure training reflects current messaging, product positioning, and market dynamics
• Support product launches, new indications, and strategic initiatives through targeted training programs
• Serve as the subject matter expert for inside sales excellence, ensuring training content reflects best practices in remote selling environments
• Develop high-quality, compliant training materials in collaboration with internal teams and external vendors
• Manage content lifecycle, including updates, approvals (e.g., Veeva), and ongoing optimization
• Apply the ADDIE model to design, implement, and continuously improve learning programs
• Establish clear learning objectives and performance metrics tied to business outcomes
• Measure training effectiveness through assessments, time to performance, behavioral assessment, learning data, field performance, and QBRs adjusting programs accordingly
• Drive alignment across Sales, Marketing, Medical Affairs, Market Access, HR, and other stakeholders to ensure cohesive learning experiences
• Lead and influence within a matrixed organization, managing initiatives without direct authority
• Support broader Learning & Development initiatives and contribute to enterprise-wide capability building
• Integrate modern learning technologies, eLearning, and digital tools to enhance engagement and scalability
• Stay current on inside sales trends, tools, and methodologies to continuously evolve training approaches
• Support national and regional sales meetings with impactful learning experiences

Skills

• Willingness to travel up to 30–50% as needed
• Experience in Learning & Development or training leadership roles
• Background in women's health or medical device industry
• Experience designing eLearning and leveraging learning technologies
• Strong project management skills with the ability to manage multiple priorities
• Familiarity with CRM and inside sales platforms (e.g., phone systems, virtual engagement tools)
• Remote role with dedicated workspace required
• Travel may include corporate meetings, training sessions, and industry events
• Ability to facilitate extended training sessions (virtual and in-person)
• Bachelor's degree (BA/BS)
• Demonstrated success in virtual/inside sales environments
• Strong understanding of consultative selling, adult learning principles, and customer engagement strategies
• Proven facilitation skills in both live and virtual settings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly learn complex product and disease state information
• Inside Sales Expertise (virtual selling, phone-based engagement, digital communication)
• Instructional Design & Facilitation Excellence
• Strategic Thinking & Business Alignment
• Data-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Project Management & Execution
• Communication & Storytelling
• Adaptability and Continuous Improvement
• 2–3 years of experience in inside sales, sales training, or learning & development, preferably within medical devices or healthcare

Qualifications

Must Haves

• Willingness to travel up to 30–50% as needed
• Experience in Learning & Development or training leadership roles
• Background in women's health or medical device industry
• Experience designing eLearning and leveraging learning technologies
• Strong project management skills with the ability to manage multiple priorities
• Familiarity with CRM and inside sales platforms (e.g., phone systems, virtual engagement tools)
• Remote role with dedicated workspace required
• Travel may include corporate meetings, training sessions, and industry events
• Ability to facilitate extended training sessions (virtual and in-person)
• Bachelor's degree (BA/BS)
• Demonstrated success in virtual/inside sales environments
• Strong understanding of consultative selling, adult learning principles, and customer engagement strategies
• Proven facilitation skills in both live and virtual settings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly learn complex product and disease state information
• Inside Sales Expertise (virtual selling, phone-based engagement, digital communication)
• Instructional Design & Facilitation Excellence
• Strategic Thinking & Business Alignment
• Data-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Project Management & Execution
• Communication & Storytelling
• Adaptability and Continuous Improvement

Nice to Haves

• 2–3 years of experience in inside sales, sales training, or learning & development, preferably within medical devices or healthcare

Benefits

• Medical coverage
• 401(k)
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick and holidays
• Multiple other perks and benefits
• Remote role