Product Support Specialist

Summary

Copart, Inc. is a technology leader and global online vehicle auction platform. The Product Support Specialist will help improve enterprise operational processes by gathering field insights, defining project requirements, coordinating user acceptance testing, and supporting the implementation and adoption of scalable process enhancements. The role partners with technology, operations, sales, and business stakeholders to improve efficiency, automation, and KPI performance.

Responsibilities

• Conduct field visits to observe current-state processes and identify improvement opportunities
• Build clear, actionable project requirements based on field feedback, operational realities, and performance data
• Define current and future-state workflows with an emphasis on scalability, execution and automation
• Partner with technology, operations, sales, and business stakeholders to design and implement process enhancements
• Prioritize process enhancement opportunities based on business value, risk, and operational impact
• Track the success of process changes through KPI impact, adoption, efficiency gains, and field feedback
• Lead operational initiatives, business readiness, UAT coordination, implementation, and post-launch validation
• Identify blockers, surface risks early, and work cross-functionally to remove obstacles
• Document process findings, recommendations, and outcomes in a clear and structured way
• Challenge existing assumptions and help the team think bigger about what is possible

Skills

• Experience working in a change-centric environment and collaborating across teams
• Strong communication and interpersonal skills
• Comfortable working with various business teams including senior/executive level leadership
• Ability to translate field observations into structured business requirements and improvement opportunities
• Technology/AI forward mindset and able to quickly learn new systems, workflows, and tools
• Strong organizational skills and attention to detail
• Ability to manage multiple projects or initiatives at once
• Background in product, user acceptance testing (UAT), process improvement, operations, business analysis, or transformation
• Experience working on workflow improvements, automation, and/or efficiency initiatives
• Exposure to operations, operational support functions, or large-scale process environments
• Experience turning business needs into solution requirements or implementation plans

Qualifications

Must Haves

• Experience working in a change-centric environment and collaborating across teams
• Strong communication and interpersonal skills
• Comfortable working with various business teams including senior/executive level leadership
• Ability to translate field observations into structured business requirements and improvement opportunities
• Technology/AI forward mindset and able to quickly learn new systems, workflows, and tools
• Strong organizational skills and attention to detail
• Ability to manage multiple projects or initiatives at once

Nice to Haves

• Background in product, user acceptance testing (UAT), process improvement, operations, business analysis, or transformation
• Experience working on workflow improvements, automation, and/or efficiency initiatives
• Exposure to operations, operational support functions, or large-scale process environments
• Experience turning business needs into solution requirements or implementation plans

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts