Technical Support Agent

Summary

PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. They are looking for a career-driven, customer-focused Technical Support Agent to provide first-level support for POS hardware/software and resolve operational and technical issues efficiently.

Responsibilities

• Provide first-level support for POS hardware/software and PAR products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using our service management tools
• Follow escalation workflows and contribute to our knowledge base
• Deliver exceptional service that fosters total customer satisfaction
• Complete administrative support tasks related to customer service
• Analyze issues and apply sound judgment to determine resolutions
• Collaborate with internal teams and third-party engineers as needed

Skills

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location
• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus

Qualifications

Must Haves

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location

Nice to Haves

• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus