C
Core
Posted 24 days agoVerified live 2d ago
Software Support Analyst
Brief overview
Remote
UndergradOr in progress
$55k–$60k/yrStated range
2+ yrsMinimum
Microsoft WindowsWeb-Based ApplicationsData WarehousingMicrosoft Office 365SalesforceCall Center OperationsPayments IndustryWritten and Oral Communication
Job description
Summary
CORE provides an integrated platform for modernizing government payments and constituent services. The Software Support Analyst will support customers with technical and application-related issues, manage calls and tasks, modify configurations, and assess problems for escalation to appropriate resources.
Responsibilities
- Customer support
- Call management
- Task maintenance
- Customer technical/application assistance
- Modifying configurations
- Reporting and technical assessment for proper escalation to appropriate resources
Skills
- Candidates must reside in the US and must be a US citizen or already have long term work permits
- Bachelor's or Associates Degree
- 2 to 3 years of relevant experience
- Experience working across cross-functional teams
- Problem solving experience
- Knowledge of data warehouses
- Ability to communicate effectively using modern tools
- Proficient with Microsoft Office 365
- Salesforce experience is preferred
Qualifications
Must Haves
- Candidates must reside in the US and must be a US citizen or already have long term work permits
- Bachelor's or Associates Degree
- 2 to 3 years of relevant experience
- Experience working across cross-functional teams
- Problem solving experience
- Knowledge of data warehouses
- Ability to communicate effectively using modern tools
- Proficient with Microsoft Office 365
Nice to Haves
- Salesforce experience is preferred
Benefits
- Bonus
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