CareIQ Billing Specialist I

Summary

CorVel Corporation provides risk management solutions for workers’ compensation, auto, health, and disability management industries. The CareIQ Billing Specialist I completes invoicing and payment processes for ancillary healthcare services, including reviewing vendor and provider bills, determining appointment types, and generating payments and customer invoices. The role also provides billing-related customer service, performs accurate data entry, and resolves questions while meeting quality and productivity expectations.

Responsibilities

• Provides quality and professional inbound and outbound telephonic customer service to assist customer and vendors with billing questions
• Completes accurate data review and entry
• Learns and maintains knowledge of how to operate corporate proprietary systems
• Completes administrative review of medical notes and bills (Bill Review or Coding experience is not necessary)
• Determines if payment and charge rates are in alignment with appointment type and contracted amounts
• Uses bill history research, problem solving, and critical thinking skills to resolve customer questions
• Meets departmental production and quality performance expectations
• Additional duties as assigned

Skills

• Candidate must reside in *eastern or central time zones
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
• Strong interpersonal, time management, and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment
• High School diploma
• Prior work experience in a detail oriented customer service environment

Qualifications

Must Haves

• candidate must reside in *eastern or central time zones
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
• Strong interpersonal, time management, and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment
• High School diploma
• Prior work experience in a detail oriented customer service environment

Benefits

• Remote role
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off
• Plenty of career advancement opportunities