CareIQ Scheduling Coordinator I

Summary

CorVel Corporation is a provider of risk management solutions for workers’ compensation, auto, health, and disability management industries. The CareIQ Scheduling Coordinator I provides administrative customer service support by scheduling ancillary healthcare appointments, maintaining accurate case information, and communicating with claimants, providers, and claims management.

Responsibilities

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment
• Completes accurate data review and entry
• Able to learn and operate corporate proprietary systems
• Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met
• Ensures all case stakeholders are updated regularly
• Types and proofreads reports and correspondence via email and management systems
• Transcribes correspondence/reports from dictation
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
• Meets departmental production and quality performance expectations
• Additional duties as assigned

Skills

• A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment
• High School diploma
• Prior work experience in a detail-oriented customer service environment

Qualifications

Must Haves

• A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment
• High School diploma
• Prior work experience in a detail-oriented customer service environment

Benefits

• Remote position, with the candidate required to reside and work in the Central or Eastern time zones
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off
• Career advancement opportunities