Enterprise Solutions Engineer

Summary

Cresta provides a unified AI platform for conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Enterprise Solutions Engineer partners with Enterprise Account Executives to provide technical solutioning, conduct product demonstrations, manage proof-of-concept and pilot activities, and develop business cases for enterprise prospects.

Responsibilities

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Skills

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles
• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Qualifications

Must Haves

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles

Nice to Haves

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Equity
• This role is variable target compensation eligible
• There is potential to exceed target earnings when goals are surpassed