Production Support Analyst

Summary

Crew helps clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. The Production Support Analyst supports post-signature teams using the Orion platform, researches and repairs orders requiring workarounds, identifies user issue trends, and coordinates development tickets through resolution.

Responsibilities

• Support post-signature teams with education-related questions regarding how to use the Orion platform
• Identify, research, and repair orders in Orion that require workarounds
• Identify and communicate trends of user issues in the Orion platform
• Submit tickets to development team and follow tickets through to repair and communicate with stakeholders about progress of ticket

Skills

• Eager to learn the Orion technology on a user-level basis (deep and tactical)
• Creative problem solving
• Persistence and dedicated to providing timely and thorough follow up
• Comfortable and adaptable to change
• Professional verbal and written communication skills
• Experience in providing customer support for internal teams; respects urgency around providing support

Qualifications

Must Haves

• Eager to learn the Orion technology on a user-level basis (deep and tactical)
• Creative problem solving
• Persistence and dedicated to providing timely and thorough follow up
• Comfortable and adaptable to change
• Professional verbal and written communication skills
• Experience in providing customer support for internal teams; respects urgency around providing support

Benefits

• Consultant training programs
• Investment in career development
• 100% remote work / flexible work arrangements
• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees