CRIO
Posted 19 days agoVerified live 1d ago
Implementation Manager (bilingual)
Brief overview
Remote
UndergradOr in progress
$70k–$78k/yrStated range
1+ yrsMinimum
Implementation ManagementClinical ResearchMicrosoft OfficeGoogle WorkspaceLive ChatSlackJIRAConfluenceLookerSpanish
About the company
CRIO is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system that enables a single point of data capture.
Job description
Summary
CRIO provides eSource solutions that streamline clinical research data collection and management. The Implementation Manager manages onboarding for newly signed clients, coordinates trainings and stakeholder engagement, and collaborates with cross-functional teams to optimize the customer experience.
Responsibilities
- Manage onboarding process for newly-signed CRIO clients
- Evaluate product / feature use, and coordinate engagement through structured onboarding process
- Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
- Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
- Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge
Skills
- 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
- Excellent writing, interpersonal, organizational and time management skills
- Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
- Ability to work independently yet support team responsibilities and goals
- High integrity and positive can-do attitude
- Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
- Prior work experience in, healthcare, SAAS, clinical research or academia
- BA/BS degree preferred
- Experience with Looker a plus
- Bilingual (English/Spanish) language skills strongly preferred
Qualifications
Must Haves
- 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
- Excellent writing, interpersonal, organizational and time management skills
- Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
- Ability to work independently yet support team responsibilities and goals
- High integrity and positive can-do attitude
- Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
- Prior work experience in, healthcare, SAAS, clinical research or academia
Nice to Haves
- BA/BS degree preferred
- Experience with Looker a plus
- Bilingual (English/Spanish) language skills strongly preferred
