Employee Benefits Account Manager

Summary

Cross Insurance is seeking an Employee Benefits Account Manager to foster and maintain long-term client relationships and serve as the primary contact for escalated service issues. The role manages assigned accounts, supports marketing and underwriting, coordinates implementations and enrollment activities, ensures compliance, and collaborates with clients, carriers, and internal teams.

Responsibilities

• Serve as the primary point of contact for client inquiries and escalated service issues
• Foster strong relationships with clients and their employees
• Proactively identify and address client needs to ensure satisfaction and loyalty
• Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and negotiations on the clients behalf
• Oversee the overall management and oversight of assigned agency accounts
• Lead marketing and underwriting support for new and renewed accounts
• Collect and review census data for renewal and marketing purposes
• Prepare spreadsheets, proposals, and thorough analyses of options
• Ensure successful and timely implementation of new and renewed accounts
• Coordinate communication and enrollment materials
• Conduct employee open enrollment meetings
• Manage compliance items, including 5500s, SPDs, and PCORI
• Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution
• Review certificates and contracts to ensure they meet client expectations and warranty requirements
• Stay updated on industry developments and regulations
• Provide education and support on enrollment platforms and options
• Build strong partnerships with Producers, Account Executives, and Support Teams
• Contribute positively to the overall success of the Cross Employee Benefits team
• Attend and complete required training sessions and assignments
• Adhere to department and agency processes and standards
• Perform other tasks as needed or assigned
• Maintain accurate databases and files

Skills

• College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required
• New Hampshire agent's license in Health and Life
• Excellent communication skills to effectively interact with insurance companies, clients, and prospects
• High level of patience, empathy, and the ability to work under pressure
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
• Strong problem-solving and analytical skills
• Ability to compose clear and accurate correspondence
• Creative and effective problem-solving skills
• College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required
• Experience with Salesforce is preferred
• *Option to be **fully remote** if experienced*

Qualifications

Must Haves

• College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required
• New Hampshire agent's license in Health and Life
• Excellent communication skills to effectively interact with insurance companies, clients, and prospects
• High level of patience, empathy, and the ability to work under pressure
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint
• Strong problem-solving and analytical skills
• Ability to compose clear and accurate correspondence
• Creative and effective problem-solving skills

Nice to Haves

• College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required
• Experience with Salesforce is preferred
• *Option to be **fully remote** if experienced*

Benefits

• Hybrid - Onsite / 2 Days Remote
• Option to be fully remote if experienced
• Medical
• Dental
• Vision
• 401(k) with match
• Paid time off