Remote Healthcare Customer Service Agent

Summary

CSpring is a consulting firm that values connection, growth, and purpose while supporting clients, colleagues, and communities. The Healthcare Customer Service Agent will support the Medicaid Customer Service Team by providing advanced inbound customer service to Indiana Medicaid members and providers, addressing questions about pharmacy coverage, claims, and medication pricing.

Responsibilities

• Deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing

Skills

• High school diploma
• 1-2 years of customer service experience
• Prior experience as a Pharmacy Technician (retail, LTC, hospital, etc.)
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Excellent customer service and communication abilities
• A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring
• Experience with Medicaid and/or government healthcare programs
• Call center or inbound/outbound call experience in a pharmacy setting

Qualifications

Must Haves

• High school diploma
• 1-2 years of customer service experience
• Prior experience as a Pharmacy Technician (retail, LTC, hospital, etc.)
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Excellent customer service and communication abilities
• A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring

Nice to Haves

• Experience with Medicaid and/or government healthcare programs
• Call center or inbound/outbound call experience in a pharmacy setting

Benefits

• Fully remote role
• Opportunity to grow your career