Field Customer Success Manager (Client Management I) - REMOTE

Summary

Net Health is a SaaS healthcare company providing solutions and predictive analytics across the continuum of care. The Field Customer Success Manager will drive adoption and sustained use of Limber’s Remote Therapeutic Monitoring solution by coaching clinicians and clinic staff, analyzing usage metrics, supporting implementations, and improving patient outcomes.

Responsibilities

• Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
• Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
• Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
• Analyze usage metrics and develop strategic action plans to improve performance and engagement
• Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
• Track visit outcomes and progress against client KPIs in a structured and organized way
• Support new client go-lives and implementation initiatives in the field
• When not working with a client in the field, lead virtual trainings and client engagement to support Limber’s strategic initiatives

Skills

• • Licensed Physical Therapist or Occupational Therapist
• • 2 years of outpatient clinic experience required
• • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
• • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
• • Self-starter with the ability to work independently while remaining highly accountable
• • Strong problem-solving skills and ability to adapt in real time
• • Highly motivated by performance and commission-based earning structures
• • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
• • An active driver's license in good standing is required
• • Must have reliable access to a major airport for regional travel
• • 2-5 years of clinical experience preferred
• • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Qualifications

Must Haves

• • Licensed Physical Therapist or Occupational Therapist
• • 2 years of outpatient clinic experience required
• • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
• • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
• • Self-starter with the ability to work independently while remaining highly accountable
• • Strong problem-solving skills and ability to adapt in real time
• • Highly motivated by performance and commission-based earning structures
• • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
• • An active driver's license in good standing is required
• • Must have reliable access to a major airport for regional travel

Nice to Haves

• • 2-5 years of clinical experience preferred
• • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Benefits

• Work-from-anywhere environment
• Unlimited PTO
• Comprehensive benefits package
• Employee resource groups
• Casual dress code
• Prioritized employee wellness
• Diversity and inclusion
• New hire support
• Career development
• Educational assistance
• Employee referral bonus
• Progressive parental leave
• Up to $20,000 OTI
• Mileage reimbursement at the applicable IRS reimbursement rate