Summary
Cummins Inc. is an equal opportunity employer that provides products and services supported by customer-focused sales operations. The Inside Sales Coordinator - Level II supports the customer-facing sales force throughout the sales cycle by handling customer inquiries, preparing quotes, processing orders, coordinating visits, tracking inventory, and resolving customer issues.
Responsibilities
- Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed
- Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force
- Schedules customer visits and events, gets involved in actual execution and preparation
- Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs
- Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive
- Assists in resolving of customer issues (including shipment and after sale)
- Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive
- Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive
Skills
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
- This position may require licensing for compliance with export controls or sanctions regulations
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience
Qualifications
Must Haves
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
- This position may require licensing for compliance with export controls or sanctions regulations
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience
Benefits
- Off-site remote workplace
- 401(k) Retirement Savings Plan
- Cash Balance Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Domestic Partners Coverage
- A full complement of personal and professional benefits