Inside Sales Coordinator

Summary

Precor develops and manufactures commercial fitness equipment and fitness solutions. The Inside Sales Coordinator supports the sales team by managing pipelines, customer accounts, proposals, inquiries, CRM records, and order coordination while collaborating across departments to improve customer satisfaction and sales operations.

Responsibilities

• Help manage designated sales team pipeline by tracking and engaging with leads, opportunities, and sales progress
• Assist the sales team in preparing customer proposals for Precor products
• Serve as a primary point of contact for customer inquiries, providing prompt and accurate information on products and services
• Maintain accurate and up-to-date records of customer contact and account information
• Utilize CRM (Customer Relationship Management) software to track sales activities and allow for accurate reporting of KPIs
• Assist in coordinating the processing of customer orders alongside the Order Management and Install Coordination teams, within their respective functions
• Work closely with various cross-functional departments, including logistics, finance, and production, to ensure that customer requirements are met and sales operations are optimized
• Enhance existing and new customer relationships by actively engaging in process improvement discussions to ultimately benefit the customer experience

Skills

• 2+ years of proven experience in sales, customer service, or a related support role
• Must be comfortable with customer facing communication via phone and email
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively, while maintaining clear and proactive communication with any stakeholders
• Detail-oriented with a customer-focused attitude and a commitment to delivering high-quality service
• Ability to work independently, collaboratively and manage competing priorities in a fast-paced environment
• Direct experience in supporting an outside sales team and/or experience working within the fitness industry strongly preferred
• Proficiency in CRM software (preferably Salesforce), Microsoft Office Suite, and data analysis tools
• Bachelor's Degree emphasis in Business Administration, Marketing, or a related field

Qualifications

Must Haves

• 2+ years of proven experience in sales, customer service, or a related support role
• Must be comfortable with customer facing communication via phone and email
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively, while maintaining clear and proactive communication with any stakeholders
• Detail-oriented with a customer-focused attitude and a commitment to delivering high-quality service
• Ability to work independently, collaboratively and manage competing priorities in a fast-paced environment

Nice to Haves

• Direct experience in supporting an outside sales team and/or experience working within the fitness industry strongly preferred
• Proficiency in CRM software (preferably Salesforce), Microsoft Office Suite, and data analysis tools
• Bachelor's Degree emphasis in Business Administration, Marketing, or a related field

Benefits

• Remote role
• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to Employee Assistance Program; including access to mental health services
• 401(k) including employer match
• Pet insurance