Quality and Reliability Engineer

Summary

Custom Mechanical Solutions provides commercial HVAC equipment and technical solutions for complex building applications. The Quality & Reliability Engineer will own the field-to-factory quality feedback loop, lead technical investigations, drive root-cause and corrective-action processes through verified closure, and improve product, manufacturing, supplier, and field-service outcomes.

Responsibilities

• Lead field-to-factory investigations. Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure
• Turn field intelligence into action. Gather the technical evidence needed for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation
• Create field-ready solutions. Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence
• Drive clarity and accountability. Keep owners, milestones, risks, decisions, and overdue actions visible. Remove blockers and escalate high-impact or aging issues when needed
• Use data to improve the program. Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners
• Go where the evidence is. Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness

Skills

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support
• Strong mechanical and/or electrical investigation and troubleshooting skills
• Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences
• Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico
• A valid passport at the time of hire; candidates without one must be able to obtain one within the first 90 days of employment
• Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience
• Direct experience with commercial or industrial HVAC equipment. Experience with custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes
• Experience working directly with manufacturing facilities, suppliers, factory quality teams, or field-service organizations
• Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards

Qualifications

Must Haves

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support
• Strong mechanical and/or electrical investigation and troubleshooting skills
• Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences
• Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico
• A valid passport at the time of hire; candidates without one must be able to obtain one within the first 90 days of employment

Nice to Haves

• Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience
• Direct experience with commercial or industrial HVAC equipment. Experience with custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes
• Experience working directly with manufacturing facilities, suppliers, factory quality teams, or field-service organizations
• Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards

Benefits

• This position is also eligible for a discretionary bonus.
• Eligible employees may participate in Meriton’s benefits programs in accordance with applicable plan terms.
• Fully remote position within the United States.