Customer Success Manager: Bilingual

Summary

Cyderes helps organizations manage identity and access, exposure, risk, and active cyber threats through cybersecurity solutions and managed detection and response. The Bilingual Customer Success Manager will manage client relationships and customer journeys, drive retention and expansion, monitor customer health, and serve as a trusted security advisor and advocate for clients.

Responsibilities

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients
• Responsible for scheduling and hosting client meetings and operational reviews
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives
• Create and deliver quarterly and strategic executive business reviews
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals
• Primary point of contact for client and client contacts, your team, and team members

Skills

• - MUST be Bilingual Spanish/English
• - Must be Bilingual Spanish/English
• - Minimum 2 years of experience in prior Customer Success role
• - Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering)
• - Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• - Project management experience; Experience creating, owning, and documenting artifacts and completion certificates
• - Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• - Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives

Qualifications

Must Haves

• - MUST be Bilingual Spanish/English
• - Must be Bilingual Spanish/English
• - Minimum 2 years of experience in prior Customer Success role
• - Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering)
• - Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• - Project management experience; Experience creating, owning, and documenting artifacts and completion certificates
• - Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• - Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives

Benefits

• Medical Insurance - Employee + dependents covered
• Life Insurance - Protection for what matters most
• Retirement Match Program - We invest in your future
• Hybrid Work Model - 2–3 days in office
• Maternity & Paternity Leave - Time for the moments that matter
• Paid Time Off - PTO + sick & casual leave
• Bereavement & Volunteer Time - Give back to your community
• Professional Development - Reimbursement program
• LinkedIn L&D Platform - Thousands of courses at your fingertips
• Mobile Phone Reimbursement - Stay connected, on us