Service Delivery Project Manager (Remote)

Summary

DataBank provides managed data center, cloud, and interconnection services. The Service Delivery Project Manager serves as the primary liaison between internal teams and customers, leading managed services and cloud implementations while ensuring on-time delivery, clear communication, and effective stakeholder coordination.

Responsibilities

• Lead customer’s managed services deployments across all technical operations teams, regions, and markets as assigned
• Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order
• Share information broadly, oversee tactical and strategic efforts,?provide regular updates on projects, set clear expectations, inform status, and proactively convey risks
• Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers
• Bridge the gap between our customers’ needs and the resources and information required for successful delivery
• Set departmental objectives and report on progress and project milestones
• Handle and resolve customer problems that are escalated for management attention
• Produce various reports for project implementation and customer service management
• Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects
• Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, ticketing system, email, and/or conference calls at regularly scheduled intervals
• Proactively manage milestones and communications with Customers throughout the delivery process

Skills

• Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry
• Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk
• Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines
• Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability
• Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers
• Excellent written and verbal communication skills
• Effective time management skills
• Ability/willingness to operate in a fast-paced, demanding environment
• Desire to grow within the company
• Analytical/critical thinking ability
• Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio
• Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning
• Proficiency with project management tools and standards based on PMI best practices
• CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation
• (2+ years preferred)

Qualifications

Must Haves

• Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry
• Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk
• Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines
• Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability
• Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers
• Excellent written and verbal communication skills
• Effective time management skills
• Ability/willingness to operate in a fast-paced, demanding environment
• Desire to grow within the company
• Analytical/critical thinking ability
• Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio
• Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning
• Proficiency with project management tools and standards based on PMI best practices

Nice to Haves

• CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation
• (2+ years preferred)

Benefits

• Health, Dental, Vision packages
• Short-term and Long-term Disability Insurance
• Life Insurance
• 401k matched by company
• Paid Time Off and Holidays