Summary
Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions across the healthcare ecosystem. The Retrieval Solutions Delivery Associate will support record retrieval execution for Life Sciences customers, helping meet KPIs, resolve issues, generate reports, collaborate with stakeholders, and improve operational efficiency.
Responsibilities
- Support project planning and execution for LS customers, working with Delivery managers to meet KPIs and drive customer satisfaction. Troubleshoot and resolve request issues, and generate project and customer-level metrics and reports
- Collaborate with cross-functional stakeholders to meet customer needs and service level requirements. Jump in to drive tasks to completion
- Contribute to internal operational improvement initiatives to improve delivery efficiency, iterating as our product and workflows evolve
Skills
- 1+ years of experience working with Excel spreadsheets, with ability to quickly create pivot tables, vlookup, index match, etc
- 2+ years of experience in project management
- Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change
- Strong interpersonal and communication skills (written and oral)
- Ability to work in highly regulated environments
- Ability to work through ambiguous situations to drive clarity and resolution of issues
- Strong organization skills, with high attention to detail
- Strong interpersonal and communication skills (written and oral)
- Interest in healthcare data connectivity, EMRs, APIs, and the ability to ramp up very quickly
- Experience working with Life Sciences, Healthcare Analytics, or Healthcare data companies, especially in a customer-facing role
Qualifications
Must Haves
- 1+ years of experience working with Excel spreadsheets, with ability to quickly create pivot tables, vlookup, index match, etc
- 2+ years of experience in project management
- Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change
- Strong interpersonal and communication skills (written and oral)
- Ability to work in highly regulated environments
- Ability to work through ambiguous situations to drive clarity and resolution of issues
- Strong organization skills, with high attention to detail
- Strong interpersonal and communication skills (written and oral)
- Interest in healthcare data connectivity, EMRs, APIs, and the ability to ramp up very quickly
Nice to Haves
- Experience working with Life Sciences, Healthcare Analytics, or Healthcare data companies, especially in a customer-facing role