Epic Analyst II

Summary

DaVita Kidney Care is a leader in providing healthcare solutions for Chronic Kidney Disease (CKD) patients. They are seeking an Epic Analyst II to build and support Epic modules for nephrology practices, collaborating with clinical and administrative users to enhance the Epic CKD product and ensure effective implementation and maintenance of the system.

Responsibilities

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update
• Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices
• Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build
• Mentoring and training of other Epic team members

Skills

• 4-6 years of experience
• Bachelor's degree
• Minimum of 4 years of building experience as an Epic Build Analyst
• Two or more Clinical oriented Epic Build Certification(s): EpicCare Ambulatory (required), MyChart, Haiku/Canto, Care Everywhere
• Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project scoping and management
• Proficiency with the following tools: Epic tools such as Nova and Sherlock, Product/Project Management tools such as Asana, Product Board, JIRA/Confluence, Microsoft Office products
• Project Management Certification (PMP or CAPM)

Qualifications

Must Haves

• 4-6 years of experience
• Bachelor's degree
• Minimum of 4 years of building experience as an Epic Build Analyst
• Two or more Clinical oriented Epic Build Certification(s): EpicCare Ambulatory (required), MyChart, Haiku/Canto, Care Everywhere

Nice to Haves

• Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project scoping and management
• Proficiency with the following tools: Epic tools such as Nova and Sherlock, Product/Project Management tools such as Asana, Product Board, JIRA/Confluence, Microsoft Office products
• Project Management Certification (PMP or CAPM)

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.